Rude permie users

[Jog On]

How do you deal with rude permies?

Do you smile sweetly and maintain a professional composure or respond in kind?

[Zippy]

How do you deal with rude permies?

Do you smile sweetly and maintain a professional composure or respond in kind?

Be overly polite - it winds 'em up even more.

[Mich the Tester]

How do you deal with rude permies?

I ignore them and send an invoice.

[Jeebo72]

How do you deal with rude permies?

Do you smile sweetly and maintain a professional composure or respond in kind?

Show them your bank balance, and take the afternoon off and go down the pub.

[pmeswani]

How do you deal with rude permies?

Do you smile sweetly and maintain a professional composure or respond in kind?

Just give them the crap that new users on here get about seeing some people naked.

[the_duderama]

I don't talk to end users, that's what the service desk is for. Unless they service desk is too thick to ask the right questions and i have to speak to said angry user, then i just bite my tounge and pretend to care.

[Hawkeye]

I find being really polite and sympathetic helps. They sometimes just need to feel like they are being heard.

[lightng]

what kind of rudeness are you talking about? Can you give an example?

As a contractor, you should always be professional. Customer service skills, an air of calmness, and a thick skin will get you far.

[Mich the Tester]

what kind of rudeness are you talking about? Can you give an example?

As a contractor, you should always be professional. Customer service skills, an air of calmness, and a thick skin and a calculator will get you far.

ftfy

[Jog On]

what kind of rudeness are you talking about? Can you give an example?

As a contractor, you should always be professional. Customer service skills, an air of calmness, and a thick skin will get you far.

In this case SHOUTING IN EMAILS