I have a bit of a legal dilemna and wonder if anyone can help...
I bought and had installed a kitchen from Howdens back in June 2008. However within 2 months the fan in the fridge/freezer had already packed in and had to be replaced via the warranty company, foc. Now, the same thing has happened again and I cannot use the f/f at the moment, which has presented the obvious difficulties.
The warranty company advised on Friday there would be a £100 charge just for callout + parts etc as this the unit is now out of warranty, including the previously replaced part and suggested I speak to Howdens. The Howdens branch where I bought the f/f from (for £600) have said it is nothing to do with them, I have to go via the warranty company.
I will be contacting Howdens customer services and asking for the f/f to be replaced or at least repaired foc and feel that having bought from them they should be liable - a f/f should not go so wrong so soon.
What is my legal position wrt Howdens - are they liable to provide a replacement for the faulty f/f that is less than 2 years old albeit out of warranty ?
I bought and had installed a kitchen from Howdens back in June 2008. However within 2 months the fan in the fridge/freezer had already packed in and had to be replaced via the warranty company, foc. Now, the same thing has happened again and I cannot use the f/f at the moment, which has presented the obvious difficulties.
The warranty company advised on Friday there would be a £100 charge just for callout + parts etc as this the unit is now out of warranty, including the previously replaced part and suggested I speak to Howdens. The Howdens branch where I bought the f/f from (for £600) have said it is nothing to do with them, I have to go via the warranty company.
I will be contacting Howdens customer services and asking for the f/f to be replaced or at least repaired foc and feel that having bought from them they should be liable - a f/f should not go so wrong so soon.
What is my legal position wrt Howdens - are they liable to provide a replacement for the faulty f/f that is less than 2 years old albeit out of warranty ?
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