I'm the first to admit I'm pretty dumb, I got a grade 2 CSE in Maths, they said "oh Richard you must have just missed out on a 1 take it again!", I did and got a 3, so I'm in that ballpark. But at least I know a good beer when I taste one.
So having read on here "it's pretty hard to fail the ITIL Foundation hahaha!"...I thought I would investigate more.
Anyway it seems to be a 'requirement' and may help me secure a new position (now I have been made redundant for the second time thanks to outsourcing to India) trying to earn what I was 10 years ago (as there is no call for op's now and I'm trying to break into helpdesk).
I get a cheapo CD from Ebay for £2 that seems to have all the necessary literature on ITIL V3.
1) Continual Service Improvement 308 pages
2) Service Design 352 pages
3) Service Lifecycle 186 pages
4) Service Operation 396 pages
5) Service Strategy 373 pages
6) Service Transition 270 pages
Holy Schmoly 1884 pages of reading before bedtime and that's just for the 'foundation' course, and none of it makes sense or seems applicable to the real life I know.
I'm thinking along the lines that this education may be interesting to say a help desk manager who wants to expand their theoretical understanding of underlying IT issues, but to ask someone working on a helpdesk to undertake this is a waste of time. Its just management talk anyway and a clever ploy thought up by some bored contractor as a way of making more money and impressing a government official to promote it worldwide as 'the way forward'.
Anyways I asked a few colleagues who had done the course a couple of techno type ITIL questions and they hadn't a clue, so is there an easy way to pass this exam without wading through 2000 pages of rubbish?
Did those who found it 'hard not to pass the ITIL foundation hahaha!' just use Braindumps and memorize the answers?
So having read on here "it's pretty hard to fail the ITIL Foundation hahaha!"...I thought I would investigate more.
Anyway it seems to be a 'requirement' and may help me secure a new position (now I have been made redundant for the second time thanks to outsourcing to India) trying to earn what I was 10 years ago (as there is no call for op's now and I'm trying to break into helpdesk).
I get a cheapo CD from Ebay for £2 that seems to have all the necessary literature on ITIL V3.
1) Continual Service Improvement 308 pages
2) Service Design 352 pages
3) Service Lifecycle 186 pages
4) Service Operation 396 pages
5) Service Strategy 373 pages
6) Service Transition 270 pages
Holy Schmoly 1884 pages of reading before bedtime and that's just for the 'foundation' course, and none of it makes sense or seems applicable to the real life I know.
I'm thinking along the lines that this education may be interesting to say a help desk manager who wants to expand their theoretical understanding of underlying IT issues, but to ask someone working on a helpdesk to undertake this is a waste of time. Its just management talk anyway and a clever ploy thought up by some bored contractor as a way of making more money and impressing a government official to promote it worldwide as 'the way forward'.
Anyways I asked a few colleagues who had done the course a couple of techno type ITIL questions and they hadn't a clue, so is there an easy way to pass this exam without wading through 2000 pages of rubbish?
Did those who found it 'hard not to pass the ITIL foundation hahaha!' just use Braindumps and memorize the answers?
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