Here I am, helping the app trainer teach the future users; she asks a question which I then try to answer by showing her on the screen. She then says 'no that's not what I want' and launches into a long explanation of what she doesn't want and why she doesn't want it.
After 5 minutes of listening;
OK, so what do you want?
She then says she wants to see 'that checklist thingy'.
Which checklist thingy? Here's a list; which one do you want to see?
I don't know which one; thingy, you know, that one from last month; thingy!
Glad I don't deal with users every day.
After 5 minutes of listening;
OK, so what do you want?
She then says she wants to see 'that checklist thingy'.
Which checklist thingy? Here's a list; which one do you want to see?
I don't know which one; thingy, you know, that one from last month; thingy!
Glad I don't deal with users every day.
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