Talk Talk

[suityou01]

Just watched Rip-Off Britain

Talk Talk messed this poor old codger around, saying his broadband problems were due to a borked router. But they kept on sending the replacements to the wrong address.

See the clip from 26 minutes where Gloria grills him on how inefficient they are and the sheer fact they sent out 8 routers before they got it right was pathetic and bad for business.

The reason given?

We have bought a lot of companies and are consolidating our IT systems to one system here in the UK.

Couple of points

1) It is not the fault of the IT system. It is the fault of the whole organisational strategy.
2) Even with siloed information and duplicate records, to get it wrong 8 times is impressive.
3) They don't want their IT abroad, they want it here in the UK. Why?
4) How many more companies have the same ethos and want their IT here in the UK.
5) Is this evidence that even large companies that want to be competitive don't trust Bobs.

[AtW]

Why would anyone possibly want to use a tulip ISP provider cobbled together from many other tulip providers?

ATW in "the Sky ADSL user" mode.

[Freamon]

Well, there's some work in it for someone, no doubt. North Acton I believe.

[stek]

Can't be better than the BT.wav...

http://www.wibble.co.uk/media/bt.wav

[SueEllen]

Ahh Talk Talk - the company to run away from as quickly as possible.

I know people who have paid their contract in full to get away from the damn company early. <shudders>

[hyperD]

Ahh Talk Talk - the company to run away from as quickly as possible.

I know people who have paid their contract in full to get away from the damn company early. <shudders>

Agreed, just received information on a compensation package from OTELO as I was caught up in the big national scandal case of TalkTalk billing after contract cancellation and then blaming it on their computer systems.

It got to the debt collectors taking me to court stage.

Unbelievable. I hope the company goes bust to be honest.

UPDATE: I've just received another email from TalkTalk demanding outstanding payments....FFS... looks like the case is still on!

[amcdonald]

My landlord uses them and they are rubbish

Lots of dropped connections, rubbish routers that die quickly, IT support that involves talking to Bobs

I wouldn't use Talk Talk

[sasguru]

We had Tiscali who were brilliant - till Talk Talk got their dirty mitts on them.
Left them a few months ago after intermittent t'internet and phone working.
Now on Virgin cable.
But IMACs seem to have a wireless connectivity problem with them

[suityou01]

We had Tiscali who were brilliant - till Talk Talk got their dirty mitts on them.
Left them a few months ago after intermittent t'internet and phone working.
Now on Virgin cable.
But IMACs seem to have a wireless connectivity problem with them

What make and model of router do you have?

Please say DLink so I can laugh at you.

[sasguru]

What make and model of router do you have?

Please say DLink so I can laugh at you.

Dlink.
Of course I've thought that could be the problem, but its only one of the many possibilities that I have to logically and metodically go through when i have time.