Civil unrest in Bangalore, India, has led to the closure of a call centre used by UK-based LLU ISP Be. A 24-hour government-imposed curfew kicked in yesterday evening at 5.30pm (UK time) leaving Be's broadband punters without any cover.
In an email to customers yesterday evening the firm explained: "As you are aware, the majority of our Be agents in our call centre are based in India.
"We have just been informed that there is a 24 hour government enforced curfew in Bangalore due to local civil unrest and, as a result, we are unable to handle any calls or tickets from there as of 5.30pm today. Unfortunately this unrest has affected not only our main call centre, but also our back-up sites.
A spokesman for the ISP told El Reg that Be has drafted in a small team of contractors from the UK to provide emergency back-up.
As for Be's outsourced call centre staff in Bangalore, they "will return to work as soon as it's safe to go back", he said.
Still, that's globalisation for you.
In an email to customers yesterday evening the firm explained: "As you are aware, the majority of our Be agents in our call centre are based in India.
"We have just been informed that there is a 24 hour government enforced curfew in Bangalore due to local civil unrest and, as a result, we are unable to handle any calls or tickets from there as of 5.30pm today. Unfortunately this unrest has affected not only our main call centre, but also our back-up sites.
A spokesman for the ISP told El Reg that Be has drafted in a small team of contractors from the UK to provide emergency back-up.
As for Be's outsourced call centre staff in Bangalore, they "will return to work as soon as it's safe to go back", he said.
Still, that's globalisation for you.
Comment