Ordered iPod and bits and bobs for someone's birthday present last Monday (birthday is next Monday) cost of all ~£250, delivery scheduled Wednesday. Got e-mail Tuesday saying yup, delivery Wednesday with UPS.
Sat in all day Wednesday, nothing. Log onto Apple site about half four to check delivery status, says delivery attempted I wasn't at home. Log onto UPS it says they tried to deliver at half 1 (they ******* didn't).
Anyway, phone UPS at half four sounding off, get to the London call centre have a moan at some girl, nice enough apologetic will try and chase up the depot (30 minutes from the house) and see what is happening. Only time I could do for redelivery is Thursday at work address, I'm away Friday. She says they could get it to work by Friday, otherwise redelivery at home Thursday. No good to me, she says she'll get the depot to phone me within the next hour.
Anyway, cut a long story short I then get on the phone to Apple to moan about UPS. Get an Indian sounding lady on the phone no doubt out East somewhere, I'm thinking 'oh gawd'. How wrong was I, a complete star so she was. Phoned UPS whilst I was on the phone, end result the UPS delivery driver had to get back in his car and drive it to me that night 18.30. Then Apple gave me £35 back and I hadn't even asked for anything, it was all UPS fault.
Now that's customer service for you.
Sat in all day Wednesday, nothing. Log onto Apple site about half four to check delivery status, says delivery attempted I wasn't at home. Log onto UPS it says they tried to deliver at half 1 (they ******* didn't).
Anyway, phone UPS at half four sounding off, get to the London call centre have a moan at some girl, nice enough apologetic will try and chase up the depot (30 minutes from the house) and see what is happening. Only time I could do for redelivery is Thursday at work address, I'm away Friday. She says they could get it to work by Friday, otherwise redelivery at home Thursday. No good to me, she says she'll get the depot to phone me within the next hour.
Anyway, cut a long story short I then get on the phone to Apple to moan about UPS. Get an Indian sounding lady on the phone no doubt out East somewhere, I'm thinking 'oh gawd'. How wrong was I, a complete star so she was. Phoned UPS whilst I was on the phone, end result the UPS delivery driver had to get back in his car and drive it to me that night 18.30. Then Apple gave me £35 back and I hadn't even asked for anything, it was all UPS fault.
Now that's customer service for you.
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