Was going to post a rant on here about their crap phone service... basically it takes 30 minutes of being on hold to speak to anyone.
Then they sent this:
As of 12pm Wednesday 19th, the phone system will be placed off line and will not “re-open” until 8am Friday 21st. This is to give us some time to clear the backlog of emails and web tickets. We will also use this time to update some aspects of the phone system.
Taking the phones offline is necessary to break the cycle of calls v emails that are often inter-related. We can then focus more resources on clearing the email backlog and be in much better shape by Friday AM. Furthermore, it will allow other internal teams (payment matching, payroll, expenses) to concentrate on any backlog without undue interruption.
I must stress that this is a temporary measure and will allow us some time to catch up. We hope that by Friday am we have cleared most if not all of the backlog and would request that you use email ASAP. All normal requests (CHAPS, Expense locks etc) will be actioned and we are working very hard to concentrate on your specific requests.
I must reiterate that this is purely a short term measure to clear a backlog and processing is continuing as normal.
I think that they might want to get more staff on support
Then they sent this:
As of 12pm Wednesday 19th, the phone system will be placed off line and will not “re-open” until 8am Friday 21st. This is to give us some time to clear the backlog of emails and web tickets. We will also use this time to update some aspects of the phone system.
Taking the phones offline is necessary to break the cycle of calls v emails that are often inter-related. We can then focus more resources on clearing the email backlog and be in much better shape by Friday AM. Furthermore, it will allow other internal teams (payment matching, payroll, expenses) to concentrate on any backlog without undue interruption.
I must stress that this is a temporary measure and will allow us some time to catch up. We hope that by Friday am we have cleared most if not all of the backlog and would request that you use email ASAP. All normal requests (CHAPS, Expense locks etc) will be actioned and we are working very hard to concentrate on your specific requests.
I must reiterate that this is purely a short term measure to clear a backlog and processing is continuing as normal.
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