Recently had hassle with these cowboys. Mix-up over a DD, and they sent a letter demanding £50 admin fees. Yeah right.
Phoned them straight away, sorted the missed payment, re-did the DD, but would they back down on the £50? Would they bollox. In the end, they said if I didnt pay it they'd just take it the extra out of next months DD anyway.
I get the impression they make a nice little earner out of this one. £50 admin fees FFS. They must have a contractor setting the DD back up!
Phoned them straight away, sorted the missed payment, re-did the DD, but would they back down on the £50? Would they bollox. In the end, they said if I didnt pay it they'd just take it the extra out of next months DD anyway.
I get the impression they make a nice little earner out of this one. £50 admin fees FFS. They must have a contractor setting the DD back up!
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