Thames water has sent me forecasted annual bill saying they will charge:
Water 275 units @ 87.61p
Waste water 275 units @ 49.27p
My good friend who lives in same court has 207 unit on his bill. We both have same number of family members (wife + infant). I wonder why has Thames Water sent higher units to me and charging more.
On top of this, they direct debited entire annual charge in one transaction, even though they I have opted for monthly debit. When I called them up, had to wait for 11 minutes on call to speak to advisor, lady said it happened due to system error and I need to claim back the amount via my bank. Why do I need to go via my bank? She said If I am complaining for higher units then I better a meter installed.
I would call it stealing money from my account. Had I not have good bank balance then this one debit transaction would have cost me fortune, yes fortune.
What are your views on getting a meter installed?
Many thanks!
Water 275 units @ 87.61p
Waste water 275 units @ 49.27p
My good friend who lives in same court has 207 unit on his bill. We both have same number of family members (wife + infant). I wonder why has Thames Water sent higher units to me and charging more.
On top of this, they direct debited entire annual charge in one transaction, even though they I have opted for monthly debit. When I called them up, had to wait for 11 minutes on call to speak to advisor, lady said it happened due to system error and I need to claim back the amount via my bank. Why do I need to go via my bank? She said If I am complaining for higher units then I better a meter installed.
I would call it stealing money from my account. Had I not have good bank balance then this one debit transaction would have cost me fortune, yes fortune.
What are your views on getting a meter installed?
Many thanks!
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