British Gas, useless fecks or what?

[threaded]

British Gas, or BG as they style themselves now, keep sending wrong bills and one of my people has to waste several hours each month sorting it out.

Basically I have a little business that for various reasons, (one being humidity control in a warehouse,) requires a lot of gas and so we're on the industrial tariff, and get a bill every month. Every month the bill is wrong. They seem to invent some spurious reasons to always be significantly larger than what they should be. This month they claim a bill for a previous month was unpaid, (on checking found they'd cashed the cheque,) to add insult to injury they've stuck an extra £50 on for the bill being unpaid, and tagged on a threat to switch the gas off!

I would really like to be able to sue these fsckwits for the cost of my staff chasing them for a correct bill, and surely it is fraud to keep sending out significantly over the top bills, especially when they've been chased every month for the last year or so, so it appears to me as policy, not accidental.

But realistically, anyone have experience of a better supplier or are all the gas firms in the UK like this nowadays?

[Churchill]

Bulltulip.

[Spartacus]

What he means is that his mum had to send in a self-reading last month as she had an estimated bill.

[lORD lUCAN]

Basically I have a little business that for various reasons, (one being humidity control in a warehouse,)

Hope your not smoking all the profit !!

[Emperor Dalek]

you're

[Clog II The Avenger]

British Gas, or BG as they style themselves now, keep sending wrong bills and one of my people has to waste several hours each month sorting it out.

Basically I have a little business that for various reasons, (one being humidity control in a warehouse,) requires a lot of gas and so we're on the industrial tariff, and get a bill every month. Every month the bill is wrong. They seem to invent some spurious reasons to always be significantly larger than what they should be. This month they claim a bill for a previous month was unpaid, (on checking found they'd cashed the cheque,) to add insult to injury they've stuck an extra £50 on for the bill being unpaid, and tagged on a threat to switch the gas off!

I would really like to be able to sue these fsckwits for the cost of my staff chasing them for a correct bill, and surely it is fraud to keep sending out significantly over the top bills, especially when they've been chased every month for the last year or so, so it appears to me as policy, not accidental.

But realistically, anyone have experience of a better supplier or are all the gas firms in the UK like this nowadays?

It can get worse. I have an empty property that has no gas supply. I started getting gas bills then the usual threatening letters (addressed to a Mr Singh) . I made several phone calls, sent faxes and letters to British Gas, they promised each time to sort it out. On day I went to the property and the front door lock was changed with a note from British Gas. Rather than drive 30 miles to collect the new key I changed the lock and wrote to British Gas. They wrote back and said that their records show that they have removed the Gas meter for none payment. Rather interesting since there has never been any gas supply in that house. British Gas said they will sort it out. A few weeks latter I started getting bills and letters from British Gas again addressed to Mr Singh. Two weeks later I arrived at the house and… yes you have guessed right British Gas had changed the locks again with a letter saying that is the second time they have come to cut off the Gas but they cant find the meter and they will come next week and dig up the road to cut the gas off. The saga continues…

[Xenophon]

It can get worse. I have an empty property that has no gas supply. I started getting gas bills then the usual threatening letters (addressed to a Mr Singh) . I made several phone calls, sent faxes and letters to British Gas, they promised each time to sort it out. On day I went to the property and the front door lock was changed with a note from British Gas. Rather than drive 30 miles to collect the new key I changed the lock and wrote to British Gas. They wrote back and said that their records show that they have removed the Gas meter for none payment. Rather interesting since there has never been any gas supply in that house. British Gas said they will sort it out. A few weeks latter I started getting bills and letters from British Gas again addressed to Mr Singh. Two weeks later I arrived at the house and… yes you have guessed right British Gas had changed the locks again with a letter saying that is the second time they have come to cut off the Gas but they cant find the meter and they will come next week and dig up the road to cut the gas off. The saga continues…

That would make me angry. The hapless, shambling buffoons.

[MrsGoof]

It can get worse. I have an empty property that has no gas supply. I started getting gas bills then the usual threatening letters (addressed to a Mr Singh) . I made several phone calls, sent faxes and letters to British Gas, they promised each time to sort it out. On day I went to the property and the front door lock was changed with a note from British Gas. Rather than drive 30 miles to collect the new key I changed the lock and wrote to British Gas. They wrote back and said that their records show that they have removed the Gas meter for none payment. Rather interesting since there has never been any gas supply in that house. British Gas said they will sort it out. A few weeks latter I started getting bills and letters from British Gas again addressed to Mr Singh. Two weeks later I arrived at the house and… yes you have guessed right British Gas had changed the locks again with a letter saying that is the second time they have come to cut off the Gas but they cant find the meter and they will come next week and dig up the road to cut the gas off. The saga continues…

lol: let them dig the road up, you can sand over the hole and laugh at them

[Xenophon]

Who sorted it all out after I threatened to chew all their legs orfff.

Good tip.

[hyperD]

I got a quote from BG for a new MegaFlow heating system for a 4 bed house. The guy went around writing stuff in his notepad, clocked the guitars on display, the plasma, the TVR in the garage...

...and quoted £12,000!!!

And I'd had previous quotes around the £4-5k mark.

Bloody Surrey tax...