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realityhack
3rd May 2012, 19:15
<rant mode>

Home late in the day, a leaflet drop in the post for Domino's, so "what the hell", I think, "I'll order a pizza".
I call the number, and the most feckless, gurning, knuckle-dragging half-wit ever in the history of customer service answers the phone.
What should be a - 2mins, tops - simple order turns into an ordeal where I have to repeat the chosen menu item, and my delivery details several times until some neurons fire at the other end of the line, and a lightbulb momentarily flickers.
If say, you were running a business that relies heavily on telephone orders, why the hell would you choose someone with a tenuous grasp of the English language and no fecking clue about your products, as the sole pivot between your customers and your orders? WHY?
Grr.

</rant mode>

amcdonald
3rd May 2012, 19:22
Anyone with any intelligence or ambition wouldn't work there.

The most they can hope for is the odd uni student trying to stay out of debt

EternalOptimist
3rd May 2012, 19:22
<rant mode>

Home late in the day, a leaflet drop in the post for Domino's, so "what the hell", I think, "I'll order a pizza".
I call the number, and the most feckless, gurning, knuckle-dragging half-wit ever in the history of customer service answers the phone.
What should be a - 2mins, tops - simple order turns into an ordeal where I have to repeat the chosen menu item, and my delivery details several times until some neurons fire at the other end of the line, and a lightbulb momentarily flickers.
If say, you were running a business that relies heavily on telephone orders, why the hell would you choose someone with a tenuous grasp of the English language and no fecking clue about your products, as the sole pivot between your customers and your orders? WHY?
Grr.

</rant mode>

good point, well made


obviously we need regulation
a pizzcom regulatory structure, and a fast food tsar

administrator
3rd May 2012, 19:29
good point, well made


obviously we need regulation
a pizzcom regulatory structure, and a fast food tsar

And I want to know what their margins are just in case they make some kind of profit.

Our nearest Domino's pizza place is not too bad, often Eastern European but they usually sound bright and are pleasant. Did the pizza turn up and did it taste OK?

EternalOptimist
3rd May 2012, 19:31
i dunno


we need a five year plan

MarillionFan
3rd May 2012, 19:32
And I want to know what their margins are just in case they make some kind of profit.

Our nearest Domino's pizza place is not too bad, often Eastern European but they usually sound bright and are pleasant. Did the pizza turn up and did it taste OK?

You need someone with a pizza model to tell you that. Interesting franchise business Dominos. :tongue

realityhack
3rd May 2012, 20:03
Did the pizza turn up and did it taste OK?

It was acceptable.
I won't be ordering from them again, next time I'll try the expensive Italian pizza place. Same faff ordering, but a better cost-benefit ratio.

darmstadt
3rd May 2012, 20:03
Ah well you need to live in a technologically advanced country then, I do all my orders online (http://www.lieferheld.de/) :wink Plus we don't have Dominos, we have Joeys (http://www.joeys.de/) :laugh

Cliphead
3rd May 2012, 20:05
Got a Domino's leaflet in the door yesterday, £9.99 for a pizza? Taking the piss. Profit margins, you need to ask?

norrahe
3rd May 2012, 20:57
Got a leaflet drop some time ago in my local village in Numptonshire, decided like yourself, "What the heck, I'll order a pizza", went through the order etc, etc... when asked for address I got "sorry, we don't deliver to that area". Ok, WTF are you doing leaflet dropping in my village then if you don't bleedin' well deliver??????????

d000hg
3rd May 2012, 21:13
Order online, and then use the nifty tracker to watch you pizza getting made and dispatched.

SupremeSpod
4th May 2012, 07:02
Order online, and then use the nifty tracker to watch you pizza getting made and dispatched.

"Italian Express, Worsley" ftw - in fact, I may have one this evening. :-)