Problems with couriers, faulty goods having to be returned, dealing with unhelpful call centre staff - this is the catalogue of woes that has got me heading back to the high street.
The whole guaranteed next day delivery is a sham. They don't guarantee it but will refund your premium if they fail to deliver in the agreed time. Recently, I ordered something for my girlfriend's birthday & selected the express delivery option. It didn't come. Nor did it come the next day or the day after that. I could see from the tracking no. that it was sat in a warehouse in Reading and was going nowhere. So I rang the courier (Yodel) and found it was like banging one's head against a brick wall: "We'll try our best to get it out today but can't guarantee it"
In the meantime, the missus's birthday is rapidly approaching and my nuts are on the line.
Then I ordered a toy for my nephew. It arrived promptly but didn't work. So, I rang Amazon who told me that the supplier was an affiliate & that I should contact them. Cue a round of one slopey shouldered party contradicting what the other was saying. Eventually they said I would have to box it up and return it, they'd refund me and that I would have to place a new order. Another lunchtime wasted in that snakey queue down the post office then
Seriously next time I want a TV or HiFi, I'd rather nip into Duck Son and Pinkers in Bath and pay 20 or 30 quid more than I'd pay online safe in the knowledge that, in the event of a problem, they'll be attentive as they value my custom. Contrast this with some spotty teenager in a call centre who couldn't give a toss if I write to Anne Robinson or not.
The whole guaranteed next day delivery is a sham. They don't guarantee it but will refund your premium if they fail to deliver in the agreed time. Recently, I ordered something for my girlfriend's birthday & selected the express delivery option. It didn't come. Nor did it come the next day or the day after that. I could see from the tracking no. that it was sat in a warehouse in Reading and was going nowhere. So I rang the courier (Yodel) and found it was like banging one's head against a brick wall: "We'll try our best to get it out today but can't guarantee it"
In the meantime, the missus's birthday is rapidly approaching and my nuts are on the line.
Then I ordered a toy for my nephew. It arrived promptly but didn't work. So, I rang Amazon who told me that the supplier was an affiliate & that I should contact them. Cue a round of one slopey shouldered party contradicting what the other was saying. Eventually they said I would have to box it up and return it, they'd refund me and that I would have to place a new order. Another lunchtime wasted in that snakey queue down the post office then
Seriously next time I want a TV or HiFi, I'd rather nip into Duck Son and Pinkers in Bath and pay 20 or 30 quid more than I'd pay online safe in the knowledge that, in the event of a problem, they'll be attentive as they value my custom. Contrast this with some spotty teenager in a call centre who couldn't give a toss if I write to Anne Robinson or not.
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