TFL Customer services

[DaveB]

Having somehow managed to screw things up with my oyster card last week I rang TFL this morning in the hopes of getting a refund on the fares I'd clocked up at full whack. To my surprise, once I got past the automated menu process, I was answers by an intelligent, friendly human being who not only knew what she was talking about but was able to sort it all out and process the refund then and there without no arguments or mucking about.

If only all companies had customer services like that.

[Bunk]

I had a similar experience recently. Got to the exit barriers and discovered I'd lost my Oyster card. Explained to the guy at the barrier and he swiped me out, then once in the office I called the helpline and got my card cancelled. I went out and bought a new Oyster at lunchtime, called them up again and got my travelcard and PAYG credit transferred to the new card and that was that. Far less painful than I thought it would be.