I bought a 2k laptop back in Nov 2011 from Sony it was a top end Z21 series. In Feb 2012 I had it sent back as the screen developed black and white spots and i was repaired and returned promptly. NOW in May I got a more severe problem with the display with red and black pixel blobs on the screen developing. I sent it back to Sony repair and they sent me a bill for around 350 quid to have the screen replaced stating that it was external pressure that caused the damage. I contested this and Sony just sent me three photos of the laptop screen markings one of which showed newly developed markings which werent there on the night before the Sony UPS courier picked up the laptop from me for repair (and I can prove this as I have a video of the laptop screen the night before sending it off with date and time stamp from Virgin Media TV which you cannot change). I CANNOT believe Sony trying to worm their way out of this. are warranties just worthless? Any advice anyone? I always put a cloth on the keyboard when closing the lid and used the viao anti shock carry case when transporting the laptop as advised in the manual.
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sony viao z series laptop not honouring warranty on faulty screen
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sony viao z series laptop not honouring warranty on faulty screen
Last edited by sbakoola; 30 May 2012, 10:54. -
Originally posted by sbakoola View PostI CANNOT believe Sony trying to worm their way out of this are warranties just worthless?
Write to a newspaper finance problem page or to trading standards, get a refund from your credit card company, etc. -
this is why it's worthwhile buying from a vendor who offer an onsite no quibble warrantyCoffee's for closersComment
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Originally posted by Spacecadet View Postthis is why it's worthwhile buying from a vendor who offer an onsite no quibble warrantyComment
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Originally posted by sbakoola View PostI bought it from Sony online UK. I dont think I had any other option as their product is configurable at point of sale. THE damn thing got worse just when UPS transported it back to SonyCoffee's for closersComment
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Originally posted by Spacecadet View PostSorry, I meant someone other than Sony e.g. Lenovo
To boot it was a Bob on the phone to me this morning who could barely speak English....
I may consider going to the courts for this just to see how the system works (I've often wondered and can bare the cost of it) and if I get a full refund I may get a Lenovo or an Alienware or possibly an Acer.. (dunno about them though). We'll see what transpires ...Last edited by sbakoola; 30 May 2012, 21:59.Comment
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Originally posted by AtW View PostDon't buy Sony - they used to be great brand in 90s but now Samsung is what Sony used to be.
Anyhow I'll see how it goes with Sony Vaio. Not impressed so far how they've tried to worm their way out of replacing the faulty screen.Comment
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Originally posted by Old Greg View PostTake them to small claims court.
The thing is this is the 2nd time now that I've had a problem with the screen (and it was sent for Repair at Sony back in Feb 2012) and the laptop was bought in Nov 2011.
I'm dreading having to deal with some foreign call centre bod today whose spoken English is not the best; sometimes I think that they present you with these characters just so you will submit with frustration.Comment
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