Thinking of taking Sony to small claims court, but if I lose will I be liable to pay their legal expenses ??? I heard that they use solicitors that charge £400 / hour for their time.
Its for a Vaio laptop screen, the second time the screen has failed (and I returned it to them) and I bought the laptop late last year. The problem this time is that they are claiming that it was me who squeezed the laptop too much and damaged the screen but that is bull and they want to charge me around £400 for a screen replacement even its well within the 3 year warranty. What I have on my side is that I got a video of the laptop screen marking the night before and the repair centre sent me some additional photos with further damage that wasn't on the video and they must have caused.
I'm having a nightmare with this; but if I give in and pay for the repair its an admission that I broke it and I didn't.
any advice much appreciated. I have an interest in how the small claims court actually works so it may turn out to benefit me in that way. NOTE: I bought the laptop using my LIMITED company, not me the individual.
Its for a Vaio laptop screen, the second time the screen has failed (and I returned it to them) and I bought the laptop late last year. The problem this time is that they are claiming that it was me who squeezed the laptop too much and damaged the screen but that is bull and they want to charge me around £400 for a screen replacement even its well within the 3 year warranty. What I have on my side is that I got a video of the laptop screen marking the night before and the repair centre sent me some additional photos with further damage that wasn't on the video and they must have caused.
I'm having a nightmare with this; but if I give in and pay for the repair its an admission that I broke it and I didn't.
any advice much appreciated. I have an interest in how the small claims court actually works so it may turn out to benefit me in that way. NOTE: I bought the laptop using my LIMITED company, not me the individual.
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