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View Full Version : motorholme.com - avoid these idiots



psychocandy
25th June 2012, 08:55
Off topic I know but just a warning....

Paid £250 deposit for a weeks motorhome hire. T+Cs said you had to fill in an insurance questionnaire to ensure you weren't hire risk. If so, an additional premium was due. So I sent this in with my booking. Heard nothing (bearing in mind, I'm in my 40s, got zero points, no health issues, live in low insurance area, BUT got 1 accident in 5 years) so assumed I was OK.

Been chasing them to get a confirmed final payment figure and £100 seems to have been added for insurance premium. Apparently, 1 accident makes you high risk. Bollax said I - prove it, tell me how many people ever get to pay zero premium, and why you didnt inform me earlier - no answer.

Looked into it and found some distrubing info on said company:-

Motorholme www.motorholme.co.uk Reviews | Caravan Hire | Review Centre (http://www.reviewcentre.com/reviews232503.html)
MotorHolme's excess of woolly thinking about its terms and conditions | Money | The Guardian (http://www.guardian.co.uk/money/2012/mar/09/motorholme-terms-and-conditions)

Needless to say I wont be continuing and letting them have free reign on my credit card. Just going to be a bit of a legal fight getting my £250 back now.

Halo Jones
25th June 2012, 08:59
Last month I hired a motor home (6 birth) to take to Germany, I used Just Go. (http://www.justgo.uk.com/)
Really helpful, reasonably priced & up front about all costs. I did take out the excess waiver as I was going to a festival (just as well as I hit a pot hole & there was minor damage but no charge to me.

I will be using them again next year to do the same run, happily recommend them.

psychocandy
25th June 2012, 10:08
London though. Too far to pick up for me :-(

Gentile
25th June 2012, 10:15
Just going to be a bit of a legal fight getting my £250 back now.

One word: Chargeback. I trust you paid via Visa Debit or any major credit card? If there's a dispute, get your bank to process a refund through their Chargeback Guarantee Scheme. This places the onus on the entity that's messing you about to take you to Court to get 'their' money, if they genuinely believe they have a case. I've not had to do this often (twice in my life), but each time I have it's amazing how reluctant people that were extracting the urine and retaining my money are to take their case before a Court, where they know they will lose. Possession really is nine tenths of the law.

Diver
25th June 2012, 10:18
One word: Chargeback. I trust you paid via Visa Debit or any major credit card? If there's a dispute, get your bank to process a refund through their Chargeback Guarantee Scheme. This places the onus on the entity that's messing you about to take you to Court to get 'their' money, if they genuinely believe they have a case. I've not had to do this often (twice in my life), but each time I have it's amazing how reluctant people that were extracting the urine and retaining my money are to take their case before a Court, where they know they will lose. Possession really is nine tenths of the law.

WSS

Had to use it on a Hotel in London once when I walked out in disgust when shown the (Substandard supposedly 4* damp room).

MarillionFan
25th June 2012, 10:20
I got shafted by easy hire some years back. I went through the online process, paid my money and a few weeks later I drove over to get it on the day. It was a nightmare place to find and in fact I was surprised to to find the van I was picking up wasn't Easy Hire but just a local company. We sat down, gave my details and then he said 'oh you've had 4 speeding fines in 7 years'.

'Yeah, and?'

'Well our policy states we don't rent to people who've totted up 12 points in a 7 year period' (or some bollocks, I forget now)

'WTF has that got to do with anything?'

'It's in our T&Cs on the website when you pay?'

So not only would they not give me the van I'd paid for, they wouldn't refund me either.

I try not to pay up front for stuff as it's a ******* rip off.

Gentile
25th June 2012, 10:21
WHS.

H?

EternalOptimist
25th June 2012, 10:33
One word: Chargeback. I trust you paid via Visa Debit or any major credit card? If there's a dispute, get your bank to process a refund through their Chargeback Guarantee Scheme. This places the onus on the entity that's messing you about to take you to Court to get 'their' money, if they genuinely believe they have a case. I've not had to do this often (twice in my life), but each time I have it's amazing how reluctant people that were extracting the urine and retaining my money are to take their case before a Court, where they know they will lose. Possession really is nine tenths of the law.

WHS

Only had to do it once, with visa debit




:rolleyes:

sasguru
25th June 2012, 10:34
...in my 40s...

Fook me, judging from your posts I had you down as being about 21.

Cliphead
25th June 2012, 10:37
One word: Chargeback. I trust you paid via Visa Debit or any major credit card? If there's a dispute, get your bank to process a refund through their Chargeback Guarantee Scheme. This places the onus on the entity that's messing you about to take you to Court to get 'their' money, if they genuinely believe they have a case. I've not had to do this often (twice in my life), but each time I have it's amazing how reluctant people that were extracting the urine and retaining my money are to take their case before a Court, where they know they will lose. Possession really is nine tenths of the law.

WSS

Geddit?

Diver
25th June 2012, 10:38
H?

Sorted :emb

:facepalm:

Gentile
25th June 2012, 10:38
WSS

Geddit?

I got it the first time. I was just questioning the selected gender.

Gentile
25th June 2012, 10:39
Sorted :emb

:facepalm:

Thankyou! ;)

Cliphead
25th June 2012, 10:39
I got it the first time. I was just questioning the selected gender.

I was helping you out :laugh

Gentile
25th June 2012, 10:40
I was helping you out :laugh

Ah, I see. Well, thankyou too. ;)

psychocandy
25th June 2012, 10:45
I got shafted by easy hire some years back. I went through the online process, paid my money and a few weeks later I drove over to get it on the day. It was a nightmare place to find and in fact I was surprised to to find the van I was picking up wasn't Easy Hire but just a local company. We sat down, gave my details and then he said 'oh you've had 4 speeding fines in 7 years'.

'Yeah, and?'

'Well our policy states we don't rent to people who've totted up 12 points in a 7 year period' (or some bollocks, I forget now)

'WTF has that got to do with anything?'

'It's in our T&Cs on the website when you pay?'

So not only would they not give me the van I'd paid for, they wouldn't refund me either.

I try not to pay up front for stuff as it's a ******* rip off.

Did you get a refund?

Old Greg
25th June 2012, 10:45
Fook me, judging from your posts I had you down as being about 21.

Months or IQ?

psychocandy
25th June 2012, 10:47
One word: Chargeback. I trust you paid via Visa Debit or any major credit card? If there's a dispute, get your bank to process a refund through their Chargeback Guarantee Scheme. This places the onus on the entity that's messing you about to take you to Court to get 'their' money, if they genuinely believe they have a case. I've not had to do this often (twice in my life), but each time I have it's amazing how reluctant people that were extracting the urine and retaining my money are to take their case before a Court, where they know they will lose. Possession really is nine tenths of the law.

Good news, yes, I paid with credit card. Bad news is its Santander who are complete bellends.

Funnily enough, I tried a chargeback recently or should I say a section 75 refund for something I bought from ebuyer (who think the sale of goods act doesnt apply to them) and santander managed to cock that up.

I thought chargback/section 75 wasnt that easy though and you had to convince the bank that you were right. Rather than the onus being on the supplier to get the money back off you.

psychocandy
25th June 2012, 10:48
Fook me, judging from your posts I had you down as being about 21.

21 stone or 21" :nerd

Gentile
25th June 2012, 11:10
Good news, yes, I paid with credit card. Bad news is its Santander who are complete bellends.

Funnily enough, I tried a chargeback recently or should I say a section 75 refund for something I bought from ebuyer (who think the sale of goods act doesnt apply to them) and santander managed to cock that up.

I thought chargback/section 75 wasnt that easy though and you had to convince the bank that you were right. Rather than the onus being on the supplier to get the money back off you.

Some banks are better than others. Mine - First Direct - has been excellent. With regard to the onus being on you to prove your case, though: no, that's simply not the case. All you should have to do to obtain a refund is state that you dispute the payment; it's for the person that wants to take your money from you to make their case that they're entitled to it. Some banks, unfortunately, aren't clued up to this fact, and will try to take the least hassle (for them) route of asking you to sort it out between yourselves. If your bank is one of those that does this, though, I'd advise you to:


Persist. Your bank will recognise their responsibilities under the Chargeback scheme eventually, if you politely insist the onus is on them to process the dispute you want to invoke.
Change your bank to one that's more co-operative and customer-friendly.


More info available here (http://whatconsumer.co.uk/visa-debit-chargeback/).

MarillionFan
25th June 2012, 12:03
Did you get a refund?

Nope

psychocandy
25th June 2012, 12:37
Some banks are better than others. Mine - First Direct - has been excellent. With regard to the onus being on you to prove your case, though: no, that's simply not the case. All you should have to do to obtain a refund is state that you dispute the payment; it's for the person that wants to take your money from you to make their case that they're entitled to it. Some banks, unfortunately, aren't clued up to this fact, and will try to take the least hassle (for them) route of asking you to sort it out between yourselves. If your bank is one of those that does this, though, I'd advise you to:


Persist. Your bank will recognise their responsibilities under the Chargeback scheme eventually, if you politely insist the onus is on them to process the dispute you want to invoke.
Change your bank to one that's more co-operative and customer-friendly.


More info available here (http://whatconsumer.co.uk/visa-debit-chargeback/).

Yeh. I've had dealing with amex in the past and they have been excellent.

Santander on the other hand are consistently shite.

northernladuk
25th June 2012, 13:00
Good news, yes, I paid with credit card. Bad news is its Santander who are complete bellends.

Kinda makes me laugh when you call people bellends in your tales of woe that only you seem to get yourself in to...regularly. There is a posh word for it that escapes me at the moment.

psychocandy
25th June 2012, 13:22
Kinda makes me laugh when you call people bellends in your tales of woe that only you seem to get yourself in to...regularly. There is a posh word for it that escapes me at the moment.

Come on NLUK - be nice :smokin

BrilloPad
25th June 2012, 20:00
Fook me, judging from your posts I had you down as being about 21.

From your posts I thought you were 121.

psychocandy
26th June 2012, 15:25
UPDATE

Now that I've told them they're in breach of contract and want my deposit back they've backed down and want to waive the extra fee.

Hang on now. You got caught out trying to pull a fast one, and now think I'm going to trust you just because you got caught with your hand in the till? I dont think so.

I'd be like nicking your neighbours car, getting caught by the police, and then expecting everyone to forget about it just because you agreed to give it back !!!!!

Gloucsman
26th June 2012, 15:54
Issue a letter before action to the company, and if they don't pay, take them to the small claims court, I can't see a judge going against your favour especially so as they are in breach of the Consumer Protection From Unfair Trading Regulations Act 2008....

TimberWolf
26th June 2012, 15:57
Car hire firms are notoriously dodgy.

psychocandy
26th June 2012, 16:43
Independent motor home hire firms worse or so it seems...

BolshieBastard
26th June 2012, 19:32
Good news, yes, I paid with credit card. Bad news is its Santander who are complete bellends.

Funnily enough, I tried a chargeback recently or should I say a section 75 refund for something I bought from ebuyer (who think the sale of goods act doesnt apply to them) and santander managed to cock that up.

I thought chargback/section 75 wasnt that easy though and you had to convince the bank that you were right. Rather than the onus being on the supplier to get the money back off you.

Banks \ credit card companies will try their best to avoid giving you money back easily under Section 75. You have just got to stand your ground and read the act to know your rights.

A few years ago when MFI went bust, a new pc I bought for my son didnt work when delivered. After no joy from the rip off merchant pc store, I contacted the card issuer. They had a recorded message telling people who had bought stuff from MFI but had not had it delivered to contact the administrator which was bollox, they were 'jointly and severaly' liable under S75 for the purchase.

Anyway, they tried to fob me off saying I had to produce an 'independent report' stating the pc wasnt working! (WTF?)

I told them apart from their responsibility under S75, the Sale of Goods act states that if goods develop a fault within 6 months of purchase, the fault is deemed present at time of purchase.

after a bit of to-ing and fro-ing, they refunded all my money so, just keep on at them.

psychocandy
27th June 2012, 08:32
Section 75 on its way to Santander. I must admit I did wonder whether a chargeback or section 75 would be best.

Fully expect them to argue though. In my case, its a service and breach of contract rather than actual physical goods so I'm expecting hassle.

Quite funny but with my recent experiences with ebuyer (now they are poor), I contacted santander about 5 times and they never even replied. In the end, I managed to get hold of their customer care team who were good, said they had lost my claim but because of the delay they'd refund anyway plus £50.

Had a letter next day from a different department saying my claim wasnt allowed under section 75 because I'd used google checkout. Oops.... (Watch this one - if theres an intermediary in between they can get out of it!)

Oh well, unlucky fellas, too late money in account....

Not the first time where one department in santander tells me they've lost or never received something, then a few days later I get a letter about if from a different department.

I really should look for a decent current account because santander are useless...

Old Hack
27th June 2012, 08:45
Justgo are very good, we used them twice before buying our own one.

How much were they charging for the week by the way?

psychocandy
27th June 2012, 13:35
Justgo are very good, we used them twice before buying our own one.

How much were they charging for the week by the way?

£850