So my 6 week old new Samsung phone had decided not to charge and so I have had to send it to Virgin for warranty repair. I argued for a replacement phone being only 6 weeks old but no joy. So they took it in and phoned today saying problem is due to 'liquid damage' and £70 repair bill. I have asked the Virgin call rep to give me more details and she said she would phone back, and as expected, has not.
I will chase up, but how can I get Virgin to prove this is the reason and not just saying this ? Or have I no choice and just pay the £70 to get it fixed ?
I will chase up, but how can I get Virgin to prove this is the reason and not just saying this ? Or have I no choice and just pay the £70 to get it fixed ?
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