Just a small thing but it just shows the general attitude to customer service here in the UK.
Picked up hire car yesterday from enterprise (long story involving AA, trains to brum, taxis etc). Driving along today - no washer fluid. Nice one. Thing in car saying it had been checked - obviously not.
So phoned depot. To say the person did not give a stuff was an understatement. All they said was 'bring it back'. Did try to explain I was a bit busy for that and since it was their fault can they send someone around? (Its 15 mins drive away). Umm, no.
Pointed out that if I brought the car back with no fuel in, they'd charge me £stupid/litre because they've got the hassle to fill it up again. But if they screw up they expect me to run around to get it sorted.
Even offered to buy some washer fluid from garage and they re-imburse me. No - bring it back.
Picked up hire car yesterday from enterprise (long story involving AA, trains to brum, taxis etc). Driving along today - no washer fluid. Nice one. Thing in car saying it had been checked - obviously not.
So phoned depot. To say the person did not give a stuff was an understatement. All they said was 'bring it back'. Did try to explain I was a bit busy for that and since it was their fault can they send someone around? (Its 15 mins drive away). Umm, no.
Pointed out that if I brought the car back with no fuel in, they'd charge me £stupid/litre because they've got the hassle to fill it up again. But if they screw up they expect me to run around to get it sorted.
Even offered to buy some washer fluid from garage and they re-imburse me. No - bring it back.
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