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Anonimouse
13th September 2013, 18:08
If you receive no joy from your umbrella is there an overseeing body who you can escalate to?

northernladuk
13th September 2013, 18:25
Yep there is LisaContractorUmbrella. She is Queen of the Umbrellas. Mess with her at your peril though.

BrilloPad
13th September 2013, 18:32
Which umbrella? Have you tried talking to them?

Anonimouse
13th September 2013, 18:39
I have phoned numerous times

I have emailed numerous times

My agency have emailed and phoned.

I have even resorted to texting

This has been going on since june

I did not choose to use this umbrella I was forced by the agency I will NOT make that mistake again.

BrilloPad
13th September 2013, 18:43
What is the nature of your complaint(s)?

Why don't you want to name and shame? Bad publicity is often a good way of putting things right....

Anonimouse
13th September 2013, 18:52
I am happy to name and shame

Parasol owe me money they made a complete Horlicks of my pay.

I will never ever work for them again.

Taita
20th September 2013, 16:30
I am happy to name and shame

Parasol owe me money they made a complete Horlicks of my pay.

I will never ever work for them again.

Although I do not use umbrellas, I am surprised by the above because I would have thought that such a well known outfit would be good at resolving issues.

It is bad enough for those that need to use umbrellas that it is not always easy to see the substance behind the offer before using the service. I shudder at the idea of relying on a two bit accountancy firm to have sufficient money to pay a few contractors just after the tax/vat comes due. You just do not need a bad experience with a big name company as well!

Taita
20th September 2013, 16:32
Yep there is LisaContractorUmbrella. She is Queen of the Umbrellas. Mess with her at your peril though.

Worthy lady, no doubt but not a governing body which I agree is needed.

LisaContractorUmbrella
26th September 2013, 08:25
Worthy lady, no doubt but not a governing body which I agree is needed.

Bless ya :hug: Unfortunately we don't have a governing body - which we would all like - but there is a website called All Umbrella Companies are Equal that has over 30 umbrella companies as members and will raise issues that people have with their umbrella companies on their behalf

LisaContractorUmbrella
26th September 2013, 08:26
Yep there is LisaContractorUmbrella. She is Queen of the Umbrellas. Mess with her at your peril though.

:hug::hug::hug::hug::hug: you are right about the peril bit though HIIIIIIII YAAAAAAA :ladybags:

The Spartan
26th September 2013, 08:31
I am happy to name and shame

Parasol owe me money they made a complete Horlicks of my pay.

I will never ever work for them again.

There are lots of threads about Parasol on the forum, I had trouble with them too years ago and I wasn't the only one.

Anonimouse
26th September 2013, 17:06
Indeed it is so annoying when the agency say them or nothing.

It's got to the stage where I ask for a list of brolly's before using an agency now.

LisaContractorUmbrella
27th September 2013, 08:54
Indeed it is so annoying when the agency say them or nothing.

It's got to the stage where I ask for a list of brolly's before using an agency now.

Just out of interest - would you refuse a contract if you were forced to work with an umbrella company that you didn't like?

Anonimouse
27th September 2013, 17:23
After my last experience yes I would. I ask the agency for a list of brolly's now before interview.

I have to wait 5-6 weeks for HMRC, to get my expenses back now, not impressed.

Coolerschacker
16th December 2013, 11:06
I am happy to name and shame

Parasol owe me money they made a complete Horlicks of my pay.

I will never ever work for them again.


I had my pay Processed by Parasol and they have made a right bodge job of it and subsequently I have terminated there service which in my opinion is not there, As an Engineer who travels you would think they could keep to HMRC's tax dates but no they rather tax you twice and then have the cheek to say you can claim it back at then end of the tax year....:mad