I'd been flying up and down to Edinburgh every week for the past 6 months, and booking flights about a month in advance each time.
For the past 2 weeks Clientco suddenly asked me to work in their offices down south, and then I'll be moving to their London office for the rest of the contract. I had a return flight booked to go up last Sunday and return this Saturday, but instead I fly up tomorrow, do 2 days in Edinburgh and then clean out my flat and come back.
I called Customer Services to say I wanted to cancel the original Sunday outbound flight only, but wanted to keep the return. They said I'd get a refund of about £49, but there would be an admin fee of £51, so we agreed not to bother cancelling, I'd just book my new outbound flight.
I just went online and have found that my return flight has disappeared from my Exec Club page, and if I search using the booking reference get the message "Sorry, we are unable to display your booking as all the flights have been flown".
All I can think is that because I didn't get on the plane on Saturday they have cancelled my return flight, and of course customer services is now closed so I can't check. I really don't want to be stranded up there - I have a birthday party to go to Saturday night!
For the past 2 weeks Clientco suddenly asked me to work in their offices down south, and then I'll be moving to their London office for the rest of the contract. I had a return flight booked to go up last Sunday and return this Saturday, but instead I fly up tomorrow, do 2 days in Edinburgh and then clean out my flat and come back.
I called Customer Services to say I wanted to cancel the original Sunday outbound flight only, but wanted to keep the return. They said I'd get a refund of about £49, but there would be an admin fee of £51, so we agreed not to bother cancelling, I'd just book my new outbound flight.
I just went online and have found that my return flight has disappeared from my Exec Club page, and if I search using the booking reference get the message "Sorry, we are unable to display your booking as all the flights have been flown".
All I can think is that because I didn't get on the plane on Saturday they have cancelled my return flight, and of course customer services is now closed so I can't check. I really don't want to be stranded up there - I have a birthday party to go to Saturday night!
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