Cowards and cravens the lot of them.
BBC News - Thousands hit by floods and power cuts at Christmas
Police having to step in to be their customer service reps??
This happened to me last year as well. People want to be told things - they want information and the impression that the airlines at least care a smidgen and empathise with them. They don't want BAA staff angrily saying 'it not our fault your airline has gone home for the night' they want them to empathise and at least offer a little comfort - kettles of instant coffe and cheap biscuits served with a smile and offers of help to those with little ones goes a long way to sooth frayed nerves and disappointment.
Were the feck is their service management???
Useless bunch of incompetent arses....
BBC News - Thousands hit by floods and power cuts at Christmas
Police having to step in to be their customer service reps??
This happened to me last year as well. People want to be told things - they want information and the impression that the airlines at least care a smidgen and empathise with them. They don't want BAA staff angrily saying 'it not our fault your airline has gone home for the night' they want them to empathise and at least offer a little comfort - kettles of instant coffe and cheap biscuits served with a smile and offers of help to those with little ones goes a long way to sooth frayed nerves and disappointment.
Were the feck is their service management???
Useless bunch of incompetent arses....
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