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Has anybody had the misfortune of dealing with ING Luxembourg

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    Has anybody had the misfortune of dealing with ING Luxembourg

    A month ago I requested to open a personal bank account with ING Luxembourg. You need to be resident in Holland, Belgium, France or Spain and I am now in NL.

    Sent my first deposit, photocopied all the papers they needed, sent them special delivery. Three weeks no news.

    I phoned them and they said that couldn't open the account because of missing stamp on my proof of residence (long story).

    A bit if arguing over the phone, then I gave up and asked to have my deposit returned. Sure done, you might think. But: no confirmation that money will be returned, no replies to my emails, when I call them they take my name and let me hang on the phone for ages until I give up.

    Surely somebody at the customer dis-service must have flagged my name.

    Also sent a letter, no replies.

    I rule out going to Lux. in person, what would you do?
    <Insert idea here> will never be adopted because the politicians are in the pockets of the banks!

    #2
    Oh dear, ING. I used to bank with them. Switched everything to Rabobank after the umpteenth feck-up by ING. Didn't you get local advice before coming to NL? Norrahe and I are both here already.
    And what exactly is wrong with an "ad hominem" argument? Dodgy Agent, 16-5-2014

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      #3
      Originally posted by Mich the Tester View Post
      Oh dear, ING. I used to bank with them. Switched everything to Rabobank after the umpteenth feck-up by ING. Didn't you get local advice before coming to NL? Norrahe and I are both here already.
      Why on earth ING???

      I'm with Rabobank and also have accounts with ABN
      "Ask not what you can do for your country. Ask what's for lunch." - Orson Welles

      Norrahe's blog

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        #4
        How much was the deposit?

        Comment


          #5
          Originally posted by KentPhilip View Post
          How much was the deposit?
          Not much, but I volunteered to transfer more than needed to open the account, so that I didn't have to make a 2nd transfer later. And they have had the money for 4 weeks and not replying at all.

          This is fraud.

          I am talking of ing.lu not ing.nl. I also have an account with ING NL. The Luxembourg one should have been my second account.

          Not sure how to go further. Obviously they don't seem to care.
          <Insert idea here> will never be adopted because the politicians are in the pockets of the banks!

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