Online billing failure - I'm going back to paperwork

[Sysman]

Well there's a small victory (I think).

Got a new phone months ago and duly changed the number on my health insurance website.

They still send the SMS which is part of the login to my old phone.

Old phone got lost so I try to persuade them to send the SMS to my new phone.

Get sent into the password forgotten routine.

NO I HAVE NOT FORGOTTEN MY PASSWORD, YOU ARE SHOVING THE SMS AT MY OLD PHONE!

After a good half hour battling with their website I gave up and went to change back to paper bills.

And discover that they let me request a change of payment frequency and method without even logging in

Effective From Date?

Doesn't go past 31st December 2013.

Sigh.

Snail Mail despatched cancelling the online tulipe.

[VectraMan]

Don't you know that you can keep your old number when you get a new phone?

[Sysman]

Don't you know that you can keep your old number when you get a new phone?

Bit tricky when you want to keep 2 phones with different numbers going.

[SpontaneousOrder]

Don't you know that you can keep your old number when you get a new phone?

I never do that - it takes up my time whereas it's much easier to just text the new number to everyone in my contacts list. Anyone who doesn't bother to update it probably doesn't matter anyway, and those that do only have to spend 10 seconds tops.

[Sysman]

And woosh they've accepted my contact form request to go back to paper communications even though I hadn't logged in.

Glad to opt out of that service quite frankly.

[suityou01]

Bit tricky when you want to keep 2 phones with different numbers going.

If you have 2 phones, in service, that you own, why does it matter which one gets the SMS?

[VectraMan]

If you have 2 phones, in service, that you own, why does it matter which one gets the SMS?

Keep up. He bought a new phone; didn't transfer the number because it was important to have two numbers. But then he lost the old phone and didn't bother to replace it.

Perfectly simple. Could happen to anyone.

[doodab]

I never do that - it takes up my time whereas it's much easier to just text the new number to everyone in my contacts list. Anyone who doesn't bother to update it probably doesn't matter anyway, and those that do only have to spend 10 seconds tops.

Bit of a pain of you have business cards, website, copies of CV with several agencies etc. I've had the same number since I got my phone back in the 90s.

[suityou01]

Bit of a pain of you have business cards, website, copies of CV with several agencies etc. I've had the same number since I got my phone back in the 90s.

I have a wind up phone.

[doodab]

I have a wind up phone.

Is that where you phone up and ask if mike hunt is there?