• Visitors can check out the Forum FAQ by clicking this link. You have to register before you can post: click the REGISTER link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. View our Forum Privacy Policy.
  • Want to receive the latest contracting news and advice straight to your inbox? Sign up to the ContractorUK newsletter here. Every sign up will also be entered into a draw to WIN £100 Amazon vouchers!

Are all technical support staff total idiots?

Collapse
X
  •  
  • Filter
  • Time
  • Show
Clear All
new posts

    Are all technical support staff total idiots?

    <rant>

    Think I will give up bothering, they seem incapable of understanding what is written, let alone finding a solution.

    Latest example, I found the order details string passed through a payment provider was being truncated and left a very specific support request. Got a reply email saying there should be no documented limit on the string and they would look into it. Then a reply in poor English saying the product description (nothing whatever to do with the customised variable I referred to) had a limit of 255 chars. Previously, I have asked hosting support teams to look at a problem with delayed emails only to find they no longer worked at all and the DNS settings were all messed up.

    Not just online either. My sister paid a local company last week to fix a problem with QuarkExpress freezing and they couldn't sort it. The solution (clear the appdata files) was in the 1st Google item I clicked on!

    </rant>
    bloggoth

    If everything isn't black and white, I say, 'Why the hell not?'
    John Wayne (My guru, not to be confused with my beloved prophet Jeremy Clarkson)

    #2
    You did bleed the radiators first, didn't you?
    Knock first as I might be balancing my chakras.

    Comment


      #3
      You're confused by the job title. "Technical" is just there to make customers feel more comfortable. In the context you describe, it simply means "post-sales (very little since we've already got your money, ha ha)".

      Pre-sales support is far better as it is a profit centre rather than a cost centre.
      Down with racism. Long live miscegenation!

      Comment


        #4
        Is it 123 reg by any chance?
        <Insert idea here> will never be adopted because the politicians are in the pockets of the banks!

        Comment

        Working...
        X