Anyone else with Hays? Timesheet system woes

[psychocandy]

Jeez they've made a mess of their timesheet system.

Clients in my experience get a bit peed off if they have to spent ages sorting and authorising timesheets. So it doesn't help when the agency make a change and it no longer works properly - they get a bit peed off.

Hays, in their wisdom, decided that, due to legislation changes, timesheets, even contractors on PWD had to have hours as well as days. Fine whatever no difference to me.

Until, of course, client instead of authorising 5 units a week (i.e. 5 days), now gets to authorise 42.5 units. For some unknown reason, the timesheet system is adding the figures together.

Don't blame the client, they don't to find out they've been billed for 42.5 units and have to chase it.

Am I right in thinking someone should have thought about this before implementing it?

[Anonimouse]

Hays and thinking = oxymoron

[psychocandy]

Hays and thinking = oxymoron

How such a large organisation can make such a mess is beyond me....

I often wonder why on earth clients use them to be honest. Probably just because they're big.

[northernladuk]

How such a large organisation can make such a mess is beyond me....

HMRC seem to have gotten it down to a tee amongst others. I believe a massive bank has country wide issues as well today so not sure why you think Hays are immune to massive balls ups.

[Anonimouse]

How such a large organisation can make such a mess is beyond me....

I often wonder why on earth clients use them to be honest. Probably just because they're big.

You need to look at who they are tied in with, etc, they are not chosen for their outstanding work.

[northernladuk]

So no one else has been affected then?

[BR14]

So no one else has been affected then?

errmm, - doesn't look like it. - funny that

[Old Greg]

Jeez they've made a mess of their timesheet system.

Clients in my experience get a bit peed off if they have to spent ages sorting and authorising timesheets. So it doesn't help when the agency make a change and it no longer works properly - they get a bit peed off.

Hays, in their wisdom, decided that, due to legislation changes, timesheets, even contractors on PWD had to have hours as well as days. Fine whatever no difference to me.

Until, of course, client instead of authorising 5 units a week (i.e. 5 days), now gets to authorise 42.5 units. For some unknown reason, the timesheet system is adding the figures together.

Don't blame the client, they don't to find out they've been billed for 42.5 units and have to chase it.

Am I right in thinking someone should have thought about this before implementing it?

The client is at panic stations assessing the potential damage you could do in 42.5 hours.

[NotAllThere]

errmm, - doesn't look like it. - funny that

Bit odd isn't it. Reminds me of the saying "If everywhere you go smells of tulip, check your shoes".

[Old Greg]

Bit odd isn't it. Reminds me of the saying "If everywhere you go smells of tulip, check your shoes".

Or in PC's case, your incontinence pants.