are you allowed to ask questions on this site?

[tractor]

...

I have a question.

We have a help desk that can sometimes help, but often doesn't.

i.e. I was unable to connect remotely. I called to raise a ticket to sort my problem, leaving them my telephone number.

They emailed me to say I needed to re-request access. And closed the ticket saying I had approved its closure. Naturally the first I learned of this was when I got back into the office.

And sometimes, as they did today, they send a "How did we do?" email inviting us to complete a questionnaire.

I snapped today. In completing the questionnaire I may have mentioned they were stupid. I may have mentioned they were cretins.

The red mist has gone now. Should I apologise?

You should know by now that a fundamental principle of ITIL is that any ticket can be closed or the clock stopped for any reason and by any person whatsoever provided it means that targets are met.

[mudskipper]

Should I apologise?

If you find the need to apologise, make sure you apologise for any offence taken, not for the remark itself.

[eek]

If you find the need to apologise, make sure you apologise for any offence caused by your remark, not for the remark itself.

Surely you are apologising for any offence taken not caused. I don't cause you to be offended if I call you a you simply took offence when I call you a

The above is an example. MS is many things but a is not one of them. Suity however.....

As for the original question. They are playing a game rather than solving the problem and that is just plain stupid.

[mudskipper]

Surely you are apologising for any offence taken not caused.

Yes, indeed. An important distinction.

[Batcher]

So that other posters can view learn, improve and contribute ?

Or should we just

a, ask our accountant (common response from some old hands zzzzzzzzz)
b, read the FAQ's (sometimes its not practical to read hours of docs)
c, grow a pair.

just asking

Note I did ask my accountant and he said I don't know, I read the FAQ and couldn't locate the information and I seem to have found some balls...

You found some balls. All you need to find now is find the caps lock or shift key on your keyboard.

[SimonMac]

Anyone is ALLOWED to ask questions, however the only questions anyone SHOULD ask are:

Do you like gladiators?
Can you bleed a radiator?
Would Mitch?

[SimonMac]

If you find the need to apologise, make sure you apologise for any offence taken, not for the remark itself.

I'm sorry but I never apologise!

[I just need to test it]

I've got another one.

What's wrong with this?

https://pbs.twimg.com/media/Bz_cK81IAAALruq.jpg

[vetran]

Anyone is ALLOWED to ask questions, however the only questions anyone SHOULD ask are:

Do you like gladiators?
Can you bleed a radiator?
Would Mitch?

KUATB