Rail passengers happier with train firms Rail passengers happier with train firms
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  1. #1

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    Default Rail passengers happier with train firms

    Rail passengers happier with train firms

    Rail passengers 'happier with train firms' - BBC News

    Last year, on my way up to London, Southwest trains were doing a survey on the train. It was off-peak in the school holidays. The train was near full with parents on a £14 day return and kids go free special. Oh yes. Value for money, wonderful service etc.
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    You can only be surveyed if you are on the train. So anyone who suffers from a cancellation can't appear in the survey, which might skew the results somewhat.
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  3. #3

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    Quote Originally Posted by TheFaQQer View Post
    You can only be surveyed if you are on the train. So anyone who suffers from a cancellation can't appear in the survey, which might skew the results somewhat.
    I haven't been on a train for twenty years, as I prefer driving. But from what I've heard, I'm unhappy with rail services!
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    In general I am happy with the train service from my local town.

    1 service each way every hour

    an extra 2 on the half hour during 'rush hour'

    main problem is that it costs £14 return and during rush hour you will be standing up.

    and when i can drive to work, park and get my lunch for less than that it does not represent value for me.

    however whether i decide to pay the price is up to me and the trains are invariably on time and clean..

    so all ok really!

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    Quote Originally Posted by OwlHoot View Post
    I haven't been on a train for twenty years, as I prefer driving.
    That explains why passengers are happy.
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  6. #6

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    Quote Originally Posted by TheFaQQer View Post
    You can only be surveyed if you are on the train. So anyone who suffers from a cancellation can't appear in the survey, which might skew the results somewhat.
    Indeed....


  7. #7

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    So there thank the service is woeful. Just slightly less woeful than before.

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