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Bye PCG/ipse ...

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    #61
    Leaving IPSE has proved somewhat laborious.

    2 years post contracting, I phoned to cancel my IPSE membership and was assured it was all done.

    Two weeks later, they tried to collect the annual subscription from an empty bank account. Thanks very much says Mr Bank, £30 charge please.

    Two weeks of complaining to IPSE later, they are telling me that their robust procedures mean that it is impossible for them to have made any mistakes.

    I'm still receiving exciting emails about "IPSE welcome Hitachi Car Leasing Specialists", so I'm tending to suspect these wondrous procedures weren't followed.

    Comment


      #62
      Originally posted by lexington_spurs View Post
      Leaving IPSE has proved somewhat laborious.

      2 years post contracting, I phoned to cancel my IPSE membership and was assured it was all done.

      Two weeks later, they tried to collect the annual subscription from an empty bank account. Thanks very much says Mr Bank, £30 charge please.

      Two weeks of complaining to IPSE later, they are telling me that their robust procedures mean that it is impossible for them to have made any mistakes.

      I'm still receiving exciting emails about "IPSE welcome Hitachi Car Leasing Specialists", so I'm tending to suspect these wondrous procedures weren't followed.
      Give them an opportunity to compensate you for losses you have suffered and then take them to the small claims court.

      Comment


        #63
        Originally posted by lexington_spurs View Post
        Leaving IPSE has proved somewhat laborious.

        2 years post contracting, I phoned to cancel my IPSE membership and was assured it was all done.

        Two weeks later, they tried to collect the annual subscription from an empty bank account. Thanks very much says Mr Bank, £30 charge please.

        Two weeks of complaining to IPSE later, they are telling me that their robust procedures mean that it is impossible for them to have made any mistakes.

        I'm still receiving exciting emails about "IPSE welcome Hitachi Car Leasing Specialists", so I'm tending to suspect these wondrous procedures weren't followed.
        Tip with cancelling any service always do so in a form where your request is recorded by you. That way if you do end up being charged fees for their refusal to cancel the service you can choose to embarrass them in public or chase them for those fees back. If you don't do that then it is a case of "you said, they said" with no proof.
        "You’re just a bad memory who doesn’t know when to go away" JR

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