https://www.theregister.co.uk/2018/0...to_burger_off/
hmm should go well!
I actually though Maccy D's IT seemed on the surface to work quite well, maybe I was wrong?
Burger-flipping grease-monger McDonald's is ditching Atos and will instead buy IT support services from rival French integrator Capgemini, The Register can reveal.
The agreement with Atos – understood to have included support for point-of-sales systems, digital signage and payment systems across McD's 1,249 UK outlets – is scheduled to end 26 June and transfer to the new provider.
One insider told us Capgemini will provide some support from its Indian call centre. "So there goes the 90-plus per cent first-time solution rate that the [Atos] team in [Hemel Hempstead] Hertfordshire have been achieving for years."
Our contact added: "The new team are going to be cross-trained by people who have shadowed the Atos team for two weeks."
The agreement with Atos – understood to have included support for point-of-sales systems, digital signage and payment systems across McD's 1,249 UK outlets – is scheduled to end 26 June and transfer to the new provider.
One insider told us Capgemini will provide some support from its Indian call centre. "So there goes the 90-plus per cent first-time solution rate that the [Atos] team in [Hemel Hempstead] Hertfordshire have been achieving for years."
Our contact added: "The new team are going to be cross-trained by people who have shadowed the Atos team for two weeks."
hmm should go well!
I actually though Maccy D's IT seemed on the surface to work quite well, maybe I was wrong?
