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Thompson Morgan horticulturists

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    #21
    is this thread Tinder for bicycles?

    just askin' - like


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      #22
      Originally posted by TheCyclingProgrammer View Post
      Wyevale are a garden centre chain. Not necessarily bad but they aren't going to stock a wide range. You must have a proper nursery or specialist/independent garden centre somewhere near you? I'm in Essex and there are at least half a dozen garden centres (including a Wyevale) in a 10 mile radius and 3 specialist nurseries (including Beth Chatto gardens) a bit further out.

      Suppliers of | Plant finder & selector/RHS Gardening
      I live in a deprived area, where people have little spare money for fancy gardens, even if the contaminated soil in many places could support anything growing. Lidl and Aldi do a roaring trade, just as Coral, William Hill and Weatherspoons do.

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        #23
        Originally posted by Old Greg View Post
        Inneresting.
        Dear Customer,



        Thank you for your valued custom and support through what has been an incredibly tough season for us.



        We are investing millions of pounds in Thompson & Morgan to ensure that we can offer the very best product and service for the future. As part of our program we implemented a new computer system at the start of the year. Despite 1,000’s of hours of testing and a multi-million pound investment, the system roll-out did not go smoothly and the unexpected teething issues at our busiest time of year resulted in a level of service that we know was unacceptable.



        We had difficulty giving accurate information as the system was incorrectly allocating despatch dates to the orders and despite having high-quality products ready to go, we couldn’t get the information we needed from the system to enable us to get the orders despatched on time. This led to high levels of customer contact that we simply couldn’t keep on top of and was hugely frustrating for everyone involved. We are very proud of how much our team care about the service we offer and to be in this position despite their best efforts, was massively disappointing for them and for our customers.



        The team worked incredible hours and thankfully as a result the system issues and customer service levels have now been resolved.



        We are aware that this affected you and your order/s with us. Our problems really shouldn’t have become yours and we are sincerely sorry that they did.

        Comment


          #24
          Originally posted by JohntheBike View Post
          Dear Customer,



          Thank you for your valued custom and support through what has been an incredibly tough season for us.



          We are investing millions of pounds in Thompson & Morgan to ensure that we can offer the very best product and service for the future. As part of our program we implemented a new computer system at the start of the year. Despite 1,000’s of hours of testing and a multi-million pound investment, the system roll-out did not go smoothly and the unexpected teething issues at our busiest time of year resulted in a level of service that we know was unacceptable.



          We had difficulty giving accurate information as the system was incorrectly allocating despatch dates to the orders and despite having high-quality products ready to go, we couldn’t get the information we needed from the system to enable us to get the orders despatched on time. This led to high levels of customer contact that we simply couldn’t keep on top of and was hugely frustrating for everyone involved. We are very proud of how much our team care about the service we offer and to be in this position despite their best efforts, was massively disappointing for them and for our customers.



          The team worked incredible hours and thankfully as a result the system issues and customer service levels have now been resolved.



          We are aware that this affected you and your order/s with us. Our problems really shouldn’t have become yours and we are sincerely sorry that they did.
          I would like to know how much of the work was out sourced.

          Comment


            #25
            Originally posted by BrilloPad View Post
            I would like to know how much of the work was out sourced.
            well, yes. It seems to happen quite often these days. So you have to ask what are the underlying causes. The IBM mainframe application that I support for my client is being slowly migrated to a modern "super duper" platform. However, despite the fact that I'm the principal SME for that application, I have never been consulted on any issue related to the migration, to a point whereby when the new platform has to refer back to the old application, it doesn't do so correctly. The new application is SAP based and given the number of issues that even I've seen in my isolation, I'm not impressed.

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