Originally posted by CryingSheep
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In my case I accidentally transferred the GBP equivalent of 10k USD to my USD account instead of the other way around when I was emptying my USD account. It was mostly the atrocious UI of the HSBC website combined with my inherent lack of attention even during important moments like this. I called HSBC minutes after the transfer asking them to reverse the transaction, initially the guy on the phone told me to just transfer the money back. I tried to explain to him that it would incur another round of currency conversion fees, leaving me £100s out of pocket, poor chap couldn't wrap his head around it, so I asked him to consult with his supervisor. The supervisor tried to fob me off, saying that this is not possible, at that point I bluffed and told him that I have done this before, so if he can double check I would be grateful. He refereed my case to a specialist team within HSBC, that managed to revert the transaction in about 10 days.
I'm not sure if they are obligated in any way to do this or whether it's only at their discretion, but if both parties agree and can demonstrate the transaction was a genuine mistake a transaction can be reversed.
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