Hello o brains of CUK, I seek thy wisdom on a serious matter!
We've ordered a bespoke log cabin from a UK company. We sent our design A to them and got a quote. They sent us their 'approved' design B for us to approval. They made some small but annoying changes but didn't mention them to us and we didn't spot them until after we'd approved design B and paid 50% deposit.
When we did spot them, we contacted the supplier to see if they might be corrected. We were not given any substantive answers but were given design C, the final plans sent to manufacturing.
Design C introduced a substantial change to design B which is a big problem. In hindsight they probably meant to include it in B but did not.
We immediately contacted them to tell them this was a big problem and were then fobbed off for nearly two weeks, until we suddenly received an email "your order is delivered to the UK ready for shipment, please pay the balance".
A week of increasingly urgent communication went by before they finally replied to say the chance was in the plans we signed off... Sorry but it is now constructed and shipped.
We do not have the time to wait months on this and have no idea how to proceed. Accept delivery then fight it? Leave it in their warehouse while we fight? Hire a solicitor?
Sorry to pollute General with a serious matter but I'd appreciate opinions.
Sent from my ONEPLUS A6003 using Tapatalk
We've ordered a bespoke log cabin from a UK company. We sent our design A to them and got a quote. They sent us their 'approved' design B for us to approval. They made some small but annoying changes but didn't mention them to us and we didn't spot them until after we'd approved design B and paid 50% deposit.
When we did spot them, we contacted the supplier to see if they might be corrected. We were not given any substantive answers but were given design C, the final plans sent to manufacturing.
Design C introduced a substantial change to design B which is a big problem. In hindsight they probably meant to include it in B but did not.
We immediately contacted them to tell them this was a big problem and were then fobbed off for nearly two weeks, until we suddenly received an email "your order is delivered to the UK ready for shipment, please pay the balance".
A week of increasingly urgent communication went by before they finally replied to say the chance was in the plans we signed off... Sorry but it is now constructed and shipped.
We do not have the time to wait months on this and have no idea how to proceed. Accept delivery then fight it? Leave it in their warehouse while we fight? Hire a solicitor?
Sorry to pollute General with a serious matter but I'd appreciate opinions.
Sent from my ONEPLUS A6003 using Tapatalk
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