“ The outsourcing giants Serco and Sitel are being paid £192m to provide 18,500 call handlers who are responsible for tracing non-complex contacts referred to them.
...
It comes as analysis shows that of the 184,703 contacts traced so far, only 23.8% of those were by Serco and Sitel.
It means that their 18,500 call handlers have traced about two contacts each. The remaining 140,660 contacts were traced by 975 staff working in PHE’s teams — equivalent to about 144 each.“
Coronavirus: track and trace fails in 50% of ‘easiest’ cases | News | The Sunday Times
...
It comes as analysis shows that of the 184,703 contacts traced so far, only 23.8% of those were by Serco and Sitel.
It means that their 18,500 call handlers have traced about two contacts each. The remaining 140,660 contacts were traced by 975 staff working in PHE’s teams — equivalent to about 144 each.“
Coronavirus: track and trace fails in 50% of ‘easiest’ cases | News | The Sunday Times
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