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  1. #1

    Contractor Among Contractors

    Mustang has no reputation

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    Default Indian support centres

    I am so fuming at my ISP. I have been having such a cr*p service from them of late and I am sick to death of calling their Bombay call centre for tech support.

    I started with a 1MB line 4 weeks ago and the speed actually went down to 60kbps. They still have not resolved the issue even after upgrading to 2MB. I have a BT engineer coming to me on monday.

    They have said that I may only be able to get a good speed by going to 8MB but this will take 2 weeks and I will have to put up with the speed until then!!!

    I am fuming!!!! Grrrrrrrr!!!

    I am thinking of chaning to a UK based outfit!!

  2. #2

    Pilchard

    Cliphead has more data than eek

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    Quote Originally Posted by Mustang View Post
    I am thinking of chaning to a UK based outfit!!
    Good luck finding one, they're all tulipe.

  3. #3

    Richer than sasguru

    DimPrawn is a fount of knowledge

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    Don't even think of using Virgin Media then.

    They are a shambles. They will put you on their XL package (20Mb speed) and you will actually get a bit of string back to their data centre.

    If you call support, they will put you through a premium rate number to India.

    I was miserable and depressed, but CUK turned it all around. Now I'm depressed and miserable.

  4. #4

    (_?_)

    HairyArsedBloke is good enough for Jehovah!

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    Be* are in Eastern Europe – half way back. They have their dodgy moments now and again, but far better than stinking pile of excrement I was with before: C&W.

  5. #5

    Godlike

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    I'm looking at switching to Nildram at the moment. I know Pipex bought them out but they still have UK call centres at the moment and people that have half a clue.

  6. #6

    More fingers than teeth

    OwlHoot - scorchio!

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    I don't have problems with Demon/Thus, apart from their cranky payment system. Each month I get a threatening final demand to pay the £40 monthly subscription for that month!
    Work in the public sector? Read the IR35 FAQ here

  7. #7

    More time posting than coding

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    The best ISP in the country is Zen, expensive but they speak English!

  8. #8

    I live on CUK

    voodooflux 's job has never been outsourced

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    Quote Originally Posted by HairyArsedBloke View Post
    Be* are in Eastern Europe – half way back. They have their dodgy moments now and again, but far better than stinking pile of excrement I was with before: C&W.
    I'm also with Be*. Despite getting the runaround when my modem was rebooting regularly, their support personnel seem to be competent and knowledgeable.
    Where are we going? And what’s with this hand basket?

  9. #9

    Double Godlike!

    Moscow Mule is too good to be a permie

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    Good luck with BT. Interesting fact about BT engineers - they are only allowed to do the work booked by the call centre - so be extremely vague when you ask them to come round, something like fix broadband should be vague enough.
    ‎"See, you think I give a tulip. Wrong. In fact, while you talk, I'm thinking; How can I give less of a tulip? That's why I look interested."

  10. #10

    (_?_)

    HairyArsedBloke is good enough for Jehovah!

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    Quote Originally Posted by voodooflux View Post
    I'm also with Be*. Despite getting the runaround when my modem was rebooting regularly, their support personnel seem to be competent and knowledgeable.
    You too? Never did figure that one out.

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