Skills & knowledge transfer Skills & knowledge transfer
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  1. #1

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    Default Skills & knowledge transfer

    Could anyone offer any advice re methods/processes/best practice/ideas etc of how to effectively carry-out skills and knowledge transfer to permie staff?

    Any links to tools and resources that could be useful would also be appreciated.

    Cheers lots in advance,

    Z

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    Seriously Banned

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    You can't make a silk purse out of a sow's ear


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  3. #3

    Godlike

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    Quote Originally Posted by zebedoo View Post
    Could anyone offer any advice re methods/processes/best practice/ideas etc of how to effectively carry-out skills and knowledge transfer to permie staff?

    Any links to tools and resources that could be useful would also be appreciated.

    Cheers lots in advance,

    Z
    I never do that unless I am contracted to do it as a particular role. It’s a bit like getting an electrician to rewire half your house and then asking him to teach you how to do the second half.
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    Quote Originally Posted by Troll View Post
    You can't make a silk purse out of a sow's ear


    HTH
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  5. #5

    Contractor Among Contractors

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    Quote Originally Posted by zebedoo View Post

    Any links to tools
    A KT tool? Wish i'd have had one of those last year when i spent months in knowledge transfer to offshore.

    Basically just Word is your friend, document everything and ensure those docs are good as once you've gone they'll blame every problem on the fact you didn't teach them X, Y & Z.

    We had multiple sessions per app then after they had read and digested anything, we had reverse KT's where they repeated everything i'd told them back to me and i produced a score sheet based on my perception of their understanding. Then further sessions were scheduled based on this until i was happy they had 'got' the info.

    So basically, there's no 'set' format that i know of as its totally dependent on the type of tasks you are handing over but basically we went:

    a) I produce docs and hand over with instruction to read and digest and flag any areas that are not understood
    b) Face to face session(s) where i go over the docs and they raise anything identified in a).
    c) They produce their own doc sets based on b), i review and further session to go over these and amend
    d) Session where they present their understanding to me and i score based on this and identify any missed info. They then perform the presentation again until i'm happy and sign off that i think they are ok to move to e)
    e) Secondary support/development where i pass any non-critical tasks to them for resolution/build
    f) Primary support/development phase where they are in control but i hang around in case anything goes pear shaped (YouTube and eBay are your friends here)
    g) Your pass is revoked and you are waved off to the bench

  6. #6

    Contractor Among Contractors

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    I did a year of knowledge transfer and I used powerpoint to present diagrams of the various systems and associated processes during training sessions. Using a tablet was very helpful.

    I have found that having a Question & Answer document is the best for system support. Using this method means you don't have to worry about whether the document reads properly, flows etc and can be updated easily whenever you think of another useful tip etc.

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    Quote Originally Posted by zebedoo View Post
    Could anyone offer any advice re methods/processes/best practice/ideas etc of how to effectively carry-out skills and knowledge transfer to permie staff?

    Any links to tools and resources that could be useful would also be appreciated.

    Cheers lots in advance,

    Z
    fook em

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  8. #8

    Lord of Ruin

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    I advise that unless they are all ex contractors, don't waste your time
    Confusion is a natural state of being

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    The beerded one

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    One method would be to take a tin of brasso , a chamois leather and a large trud. Preferably a steamer.
    If you can manage to polish said trud, so that you can see your face in it, you are ready and fully trained to make the skills transfer.
    If you fail to polish the trud, then you have learned a valuable lesson in life



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  10. #10

    Lord of Ruin

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    Quote Originally Posted by EternalOptimist View Post
    One method would be to take a tin of brasso , a chamois leather and a large trud. Preferably a steamer.
    If you can manage to polish said trud, so that you can see your face in it, you are ready and fully trained to make the skills transfer.
    If you fail to polish the trud, then you have learned a valuable lesson in life



    PS. Remember not to chew your fingernails afterwards
    Confusion is a natural state of being

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