How do you deal with a poorly organised client? How do you deal with a poorly organised client?
Posts 1 to 10 of 10
  1. #1

    Fingers like lightning

    DieScum is too good to be a permie


    Join Date
    Aug 2005
    Posts
    649

    Default How do you deal with a poorly organised client?

    What has been your most poorly organised gig and how do you deal with it?

    Came in to this one for technology X where I am an expert. Work is manageable.

    Anyway, they "are so happy with what I'm doing" that they have now assigned me work on technology Y. I have no experience of tech Y. There is no documentation on the process to follow. There are just a few blokes who have been doing it for years. It's 90% arcane, convoluted, internal process and 10% tech stuff I can pick up from the manual.

    Which would normally be fine, happy to be paid to learn new skills, however they have assigned me the most complex, high profile work possible. If it is delivered late there is a cost of several hundred thousand dollars.

    One of the Y experts sat me down to train me by correcting some of the work I had done. He started taking apart one of my pieces of work. You've missed out this. We don't do it that way. After the first five minutes or so, quite confused, I pointed out that this wasn't actually my work. It was the example he had given me and expected me to copy. Words fail me.

    I'm a bit concerned that the difficult jobs are getting shoved to me as the new meat when obviously you want your most experienced folk on the tough stuff.

    So when do you raise the red flag and how do you phrase it. "I'm very happy to do the work but there's a big risk to the project if I start off on the high profile tasks."

  2. #2

    TykeLike

    SimonMac is a fount of knowledge

    SimonMac's Avatar
    Join Date
    Aug 2010
    Location
    God's Own Republic Of Yorkshire
    Posts
    23,351

    Default

    Last edited by SimonMac; 20th November 2011 at 21:32.
    “Live a good life. If there are gods and they are just, then they will not care how devout you have been, but will welcome you based on the virtues you have lived by. If there are gods, but unjust, then you should not want to worship them. If there are no gods, then you will be gone, but will have lived a noble life that will live on in the memories of your loved ones.”

    ― Marcus Aurelius

  3. #3

    I live on CUK

    Old Greg is a fount of knowledge

    Old Greg's Avatar
    Join Date
    Mar 2007
    Location
    The Tombliboo Bush
    Posts
    22,660

    Default

    The critical question is whether they are organised enough to pay your invoices on time. If they are, then all is well.

    In terms of your 'big red flag'. it's often easier to raise lots of little red flags in terms of risks an issues. Make it constructive, offering mitigation etc. You are then doing your job and helping them understand the road ahead and covering yourself. On my current gig I did raise one big red flag, because there really was no alternative. Someone had a quiet word in my ear to remove it which I did, confirming by email that I gad removed risk '.....' at their request.

    It's fun! If they were any good, they wouldn't be getting me in in the first place.
    Quote Originally Posted by Bean
    I admit that I'm a lazy lying cretin, but so what?
    25 June 2018

  4. #4

    Pilchard

    Cliphead has more data than eek

    Cliphead's Avatar
    Join Date
    Nov 2005
    Location
    55°51'N, 04°12'W
    Posts
    9,653

    Default

    Quote Originally Posted by Old Greg View Post
    It's fun! If they were any good, they wouldn't be getting me in in the first place.
    Doesn't that just about sum up contracting in one sentence?

  5. #5

    I live on CUK

    Old Greg is a fount of knowledge

    Old Greg's Avatar
    Join Date
    Mar 2007
    Location
    The Tombliboo Bush
    Posts
    22,660

    Default

    Quote Originally Posted by Cliphead View Post
    Doesn't that just about sum up contracting in one sentence?
    No, in two sentences.
    Quote Originally Posted by Bean
    I admit that I'm a lazy lying cretin, but so what?
    25 June 2018

  6. #6

    Pilchard

    Cliphead has more data than eek

    Cliphead's Avatar
    Join Date
    Nov 2005
    Location
    55°51'N, 04°12'W
    Posts
    9,653

    Default

    Quote Originally Posted by Old Greg View Post
    No, in two sentences.
    Doh, I missed out the fun

  7. #7

    Contractor Among Contractors

    Freamon is too good to be a permie

    Freamon's Avatar
    Join Date
    Nov 2010
    Posts
    1,890

    Default

    Quote Originally Posted by DieScum View Post
    How do you deal with a poorly organised client?
    Slap them upside the head, give it 2 weeks and then if they don't pull their socks up, walk out on them.

    SY01
    "A life, Jimmy, you know what that is? It’s the s*** that happens while you’re waiting for moments that never come." -- Lester Freamon

  8. #8

    CUK gives you wings

    hyperD has more data than eek

    hyperD's Avatar
    Join Date
    Jul 2005
    Posts
    8,452

    Default

    As SimonMac says: keep invoicing. Unless you are there for 10 years and de-skill relative to tech progression, which could be detrimental to the CV, just keep filling that warchest.
    If you think my attitude stinks, you should smell my fingers.

  9. #9

    Faqqed Off

    TheFaQQer is a fount of knowledge

    TheFaQQer's Avatar
    Join Date
    Oct 2006
    Posts
    36,488

    Default

    When I find myself in this position, I always ask myself - WWSYD?

    It's all downhill from there (apart from having to change the sheets, obviously)
    Best Forum Advisor 2014
    Work in the public sector? You can read my FAQ here
    Click here to get 15% off your first year's IPSE membership

  10. #10

    Banned

    KentPhilip is a permanent contractor


    Join Date
    Jan 2006
    Location
    Stoned again?
    Posts
    3,212

    Default

    Quote Originally Posted by TheFaQQer View Post
    When I find myself in this position, I always ask myself - WWSYD?

    It's all downhill from there (apart from having to change the sheets, obviously)
    Why have you got a horrible picture of David Cameron as your photo?

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •