Re: Indians are corrupt
This is good for us contractors.
The story is spreading around the world and like tulipe, it will stick to the blanket and be hard to remove. Even if it keeps our rates up for a pound an hour for another year it is a result.
There have been threads on this before on this forum but they were shouted down by the reactionaries or ignored.
I hate to sayit BUT .........
"I TOLD YOU SO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Banks stand and fall on TRUST. If you cannot trust your bank it is finished as a financial entity .
============================================
www.theaustralian.news.co...02,00.html
India at centre of credit fraud fear
Brad Norington and Richard Gluyas
June 25, 2005
GUARANTEES that Australian companies can guard against credit card fraud have been undermined, with the revelation that confidential details of 1000 people were stolen from a call centre in India.
As Australian businesses follow a global trend to outsource jobs to call centres offshore, the theft of 1000 British bank and credit card details from a call centre in Gurgaon, a suburb of Delhi, posed a new problem for data security.
Currently, the Australian-run operations of American Express, AXA and Citigroup use call centres or data processing bureaus offshore for their local customers.
Telstra, Optus and some banks such as NAB are also making the move to outsourci
ng, although services are limited so far to information technology, data processing or some customer sales work.
Revelations about the heightened risk of international credit card fraud came as up to 130,000 Australians were to be told their credit card data had been compromised and that they would be given the chance to cancel them as the nation's banks begin a mass mailout.
The Australians are among 40million card holders whose details were accessed via a breach at a US processing facility late last year.
Banks were only notified of the breach at CardSystem Solutions last week.
There is currently no legal requirement in Australia for companies to disclose to consumers if financial services are being provided or if financial data is being held offshore.
Australian companies using offshore services confirmed yesterday that India, where most overseas data-entry work is performed, did not have legislation to enforce protection of confidential information. However, they insisted that strict screening procedures were used for staff employed in offshore call centres, access to information was restricted to individual transactions and Australian laws were applied in all operations where sensitive data was handled.
The manager of a call centre in Gurgaon, a suburb of Delhi, told London's The Times newspaper that it was simple for workers to steal data if they were technically minded or held a managerial position with greater access.
Precautions such as denying data-entry staff access to pens and paper or cameras were futile when data could easily be copied and removed.
An alleged middle man in Gurgaon, Kkaran Bahree, sold 1000 British bank and credit card details to an undercover newspaper reporter and said he could gather up to 2000 a month.
National secretary of Australia's Finance Sector Union, Paul Schroder, said the trend towards "offshoring" work presented customers with a new security risk of fraud.
Mr Schroder said Australia was following a worldwide trend because of the cost reduction from cheaper and available labour in countries such as India and the Philippines.
A spokesman for American Express said the company used Australian laws for its operations in India, which meant there were the same security conditions as those that applied locally.
A spokeswoman for AXA said the company had turned to India for some "back processing" that was subject to the same laws as Australia.
National Australia Bank said a breach of security that occurred in the US had been "resolved", mainly because it had not detected a single case of fraud since February. A NAB spokesman said cardholders were only exposed to possible fraud if they had travelled to the US and swiped their cards during a transaction. i
This is good for us contractors.
The story is spreading around the world and like tulipe, it will stick to the blanket and be hard to remove. Even if it keeps our rates up for a pound an hour for another year it is a result.
There have been threads on this before on this forum but they were shouted down by the reactionaries or ignored.
I hate to sayit BUT .........
"I TOLD YOU SO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Banks stand and fall on TRUST. If you cannot trust your bank it is finished as a financial entity .
============================================
www.theaustralian.news.co...02,00.html
India at centre of credit fraud fear
Brad Norington and Richard Gluyas
June 25, 2005
GUARANTEES that Australian companies can guard against credit card fraud have been undermined, with the revelation that confidential details of 1000 people were stolen from a call centre in India.
As Australian businesses follow a global trend to outsource jobs to call centres offshore, the theft of 1000 British bank and credit card details from a call centre in Gurgaon, a suburb of Delhi, posed a new problem for data security.
Currently, the Australian-run operations of American Express, AXA and Citigroup use call centres or data processing bureaus offshore for their local customers.
Telstra, Optus and some banks such as NAB are also making the move to outsourci
ng, although services are limited so far to information technology, data processing or some customer sales work.
Revelations about the heightened risk of international credit card fraud came as up to 130,000 Australians were to be told their credit card data had been compromised and that they would be given the chance to cancel them as the nation's banks begin a mass mailout.
The Australians are among 40million card holders whose details were accessed via a breach at a US processing facility late last year.
Banks were only notified of the breach at CardSystem Solutions last week.
There is currently no legal requirement in Australia for companies to disclose to consumers if financial services are being provided or if financial data is being held offshore.
Australian companies using offshore services confirmed yesterday that India, where most overseas data-entry work is performed, did not have legislation to enforce protection of confidential information. However, they insisted that strict screening procedures were used for staff employed in offshore call centres, access to information was restricted to individual transactions and Australian laws were applied in all operations where sensitive data was handled.
The manager of a call centre in Gurgaon, a suburb of Delhi, told London's The Times newspaper that it was simple for workers to steal data if they were technically minded or held a managerial position with greater access.
Precautions such as denying data-entry staff access to pens and paper or cameras were futile when data could easily be copied and removed.
An alleged middle man in Gurgaon, Kkaran Bahree, sold 1000 British bank and credit card details to an undercover newspaper reporter and said he could gather up to 2000 a month.
National secretary of Australia's Finance Sector Union, Paul Schroder, said the trend towards "offshoring" work presented customers with a new security risk of fraud.
Mr Schroder said Australia was following a worldwide trend because of the cost reduction from cheaper and available labour in countries such as India and the Philippines.
A spokesman for American Express said the company used Australian laws for its operations in India, which meant there were the same security conditions as those that applied locally.
A spokeswoman for AXA said the company had turned to India for some "back processing" that was subject to the same laws as Australia.
National Australia Bank said a breach of security that occurred in the US had been "resolved", mainly because it had not detected a single case of fraud since February. A NAB spokesman said cardholders were only exposed to possible fraud if they had travelled to the US and swiped their cards during a transaction. i
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