NatWest and RBS computer glitch

[sog]

Up to 12 million NatWest and Royal Bank of Scotland customers will be unable to pay bills or move money this weekend after the banks failed to resolve a computer glitch that has left savers’ accounts frozen since Tuesday.

Millions still affected by NatWest and RBS computer glitch - Telegraph

[MrMark]

Who could possibly have guessed this would happen?

NatWest: your questions answered | Money | The Observer

From the comments

NatWest sacked 1,800 highly-trained UK staff, the last having left a few weeks ago. NatWest now has virtually no staff who understand how its banking systems work in the UK or employed by it. All the 'work' and 'testing' is now carried out by 800 'contractors' in India. The replacements have demonstrated they do not have a clue what they are doing.

Who, out of the senior management who signed this off, who thought 'IT is not at the heart of what we do, let's outsource it', who decided 'these guys in India know what they are doing' is going to take responsibility for this fiasco?

If you're a customer, these are the two questions you need answered next week:

1. Are you going bring the design and maintenance of your IT infrastructure back to the UK and under your control?

2. Has Susan Allen, Director, Change and Business Services, responsible for 'Transformation Programme across the Retail Division encompassing all channels and functions. Establish Lean capability. Ensure services provided by Business Services (IT, Ops, Property) support delivery of the objectives of the RBS UK Retail, Wealth and Ulster businesses' resigned yet?

If the answer to either question is no, move your accounts to another bank next week. If you can, if the systems are working again before the next IT disaster.

PS The problem was caused by a botched 'upgrade' to the CA7 batch scheduling suite and the loss of the schedule. There is, of course, no RBS employee left in the UK who understands this any longer.

[SueEllen]

One reason to have accounts with more than one bank that isn't in the same banking family, and to ensure you have an agreed overdraft on those accounts.

[OwlHoot]

From the comments

..Establish Lean capability ..

Well she's certainly established that

[NotAllThere]

KUATB http://forums.contractoruk.com/gener...-glitch-7.html

[Sysman]

Who could possibly have guessed this would happen?

NatWest: your questions answered | Money | The Observer

From the comments

"PS The problem was caused by a botched 'upgrade' to the CA7 batch scheduling suite and the loss of the schedule. There is, of course, no RBS employee left in the UK who understands this any longer."

Any Unicenter CA-7 experts here on CUK?

If so, could be time to get some outrageously expensive quotes submitted

[rsingh]

"PS The problem was caused by a botched 'upgrade' to the CA7 batch scheduling suite and the loss of the schedule. There is, of course, no RBS employee left in the UK who understands this any longer."

Any Unicenter CA-7 experts here on CUK?

If so, could be time to get some outrageously expensive quotes submitted

Here's where you need to apply: CA7 Admins wanted

[Spacecadet]

Here's where you need to apply: CA7 Admins wanted

£11K a year...

[bless 'em all]

£11K a year...

And worth every penny.

[BillHicksRIP]

I saw that job yesterday but it appears to have been pulled.

edit - it does if you use an Ipad to view the ad. Still there.