Has anybody else had the problem where they sent back the offer to settle in time but never received anything back?
I sent mine in time and I even received a call a couple of weeks later in the 1st week of Sept asking if I received the payment options letter. They asked this because they said they were having issues with people not receiving them.
I confirmed I had not received mine and was told not to worry as they would chase up and call me back.
Then a couple of days back I received the letter that I had not paid in time and had to go the loan charge route.
I called them to complain to which I got the response there was nothing they could do even though they had it on record that I have told them I have not received my letter.
I was then told to complete my tax return and follow the loan charge route.
I have asked for it to be escalated and also emailed in my complaint.
Any suggestions to get this resolved?
I sent mine in time and I even received a call a couple of weeks later in the 1st week of Sept asking if I received the payment options letter. They asked this because they said they were having issues with people not receiving them.
I confirmed I had not received mine and was told not to worry as they would chase up and call me back.
Then a couple of days back I received the letter that I had not paid in time and had to go the loan charge route.
I called them to complain to which I got the response there was nothing they could do even though they had it on record that I have told them I have not received my letter.
I was then told to complete my tax return and follow the loan charge route.
I have asked for it to be escalated and also emailed in my complaint.
Any suggestions to get this resolved?
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