Originally posted by WTFH
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Temporary fibre internet outages several times a day - normal?
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Originally posted by MaryPoppinsI'd still not breastfeed a naziOriginally posted by vetranUrine is quite nourishing -
Originally posted by d000hg View PostI never knew you worked in a call centre.…Maybe we ain’t that young anymoreComment
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Originally posted by d000hg View PostBecause I own more than one deviceLast edited by Paralytic; 11 August 2020, 07:27.Comment
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Originally posted by radish2008 View PostWe're on Virgin cable (350/30) and see the same thing. Much more noticeable when you wfh. I asked a Virgin engineer once abut it and he said sometimes they push out new router configs that can cause the router to reboot but some days ours went down 4 or 5 times a day. then we'd go months without it happening at all.
They never show as faults on Virgin.
Doesn't help much I know but at least you're not alone eh ?
It's particularly been a pain since they swapped our router several times when they moved to the Super Hub 3 about 2 years ago.Comment
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Originally posted by d000hg View PostPlusNet, cable direct to router (engineer checked and replaced the socket) then CAT6. But this isn't an issue with my computer alone, all devices wired and WiFi.
Why would I turn my computer off? Then I have to waste time restarting it!
If you haven't already I'd raise a ticket with PlusNet, IME they're pretty good at tech problems (although not as good as they were before BT bought them and they had a massive publicity drive).Comment
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Originally posted by edison View PostYep, exactly the same with Virgin on the same service.
It's particularly been a pain since they swapped our router several times when they moved to the Super Hub 3 about 2 years ago.merely at clientco for the entertainmentComment
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If your PC is on 24/7 you can run ping and pipe the output to a logfile. I recall either myself or someone else posting a quick script for this on this forum a while back.
You need to get the evidence and send it to your ISP when you log a case.
I had a similar probem with my FTTP connection and it turned out I had a dodgy wifi router. Quick replace by the engineer and problem solved.Comment
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Originally posted by CheeseSlice View PostYou need to get the evidence and send it to your ISP when you log a case.Comment
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If it helps, I have Plusnet for ADSL and I've noticed that my internet regularly drops out for a second or so every once in a while.
It might be worth checking the power saving settings for the network connection (?!!) , apparently windows wants to put it to sleep if not used sometimes. It's the final tab on the properties window. HTHComment
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Originally posted by HoofHearted View PostNot strictly true with PlusNet, they'll open a case without it but it wouldn't hurt for if they come back and say everything's fine
I can't easily prove it is not an issue with my router/modem - it reports no connection but of course that could be a firmware glitch or whatever. I figured if I have logs then PlusNet can corroborate them against theirs - but hence my question do they have such logs for every household's connectivity?Originally posted by MaryPoppinsI'd still not breastfeed a naziOriginally posted by vetranUrine is quite nourishingComment
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