Parasol Umbrella - STAY AWAY Parasol Umbrella - STAY AWAY
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  1. #1

    Default Parasol Umbrella - STAY AWAY

    Parasol is simply an unprofessional and frustrating company to deal with. When you are in an email chain with them, every email is answered by a new person and is sent as a new email so there is no way to properly keep track of all the emails (and there have been many emails!). When you call them and if you get through to them the phone call magically gets cut off and you don't even get a call back. When you email them and ask them to call you they ask you for a convenient time to call you and then NOT CALL YOU on said time and instead reply with another email apologizing and asking you to call them back if you still have concerns. They don't pay you on time or chase the agency. When I first signed up with them they said they will take care of travel and food expenses and then months later when I go to submit the expenses there is no option to do this in their website. When I call them about this they said the rules changed a few months ago and now they don't pay expenses.

    Just an awful outfit to be dealing with.

    Any recommendations for a good umbrella company? I definitely want to switch.
    Last edited by LondonContractor101; 1st June 2017 at 10:33.

  2. #2

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    Quote Originally Posted by LondonContractor101 View Post
    Parasol is simply an unprofessional and frustrating company to deal with. When you are in an email chain with them, every email is answered by a new person and is sent as a new email so there is no way to properly keep track of all the emails (and there have been many emails!). When you call them and if you get through to them the phone call magically gets cut off and you don't even get a call back. When you email them and ask them to call you they ask you for a convenient time to call you and then NOT CALL YOU on said time and instead reply with another email apologizing and asking you to call them back if you still have concerns. They don't pay you on time or chase the agency. When I first signed up with them they said they will take care of travel and food expenses and then months later when I go to submit the expenses there is no option to do this in their website. When I call them about this they said the rules changed a few months ago and now they don't pay expenses.

    Just an awful outfit to be dealing with.

    Any recommendations for a good umbrella company? I definitely want to switch.
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  3. #3

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    I'd recommend Contractor Umbrella. Lucy posts on here regularly with lots of good solid advice and does a lot of work towards helping contractors fight legislation.

    She also knows everything there is to know about why we pay employers NI. Don't forget to ask her to explain it when you speak to her.
    'CUK forum personality of 2011 - Winner - Yes really!!!!

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    QDOS are superb.

  5. #5

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    Quote Originally Posted by northernladuk View Post
    Don't forget to ask her to explain it when you speak to her.
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    Quote Originally Posted by lucycontractorumbrella View Post
    Bored now
    Lisa was so much better. When angry she would rather than

  7. #7

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    Quote Originally Posted by LondonContractor101 View Post
    Parasol is simply an unprofessional and frustrating company to deal with. When you are in an email chain with them, every email is answered by a new person and is sent as a new email so there is no way to properly keep track of all the emails (and there have been many emails!). When you call them and if you get through to them the phone call magically gets cut off and you don't even get a call back. When you email them and ask them to call you they ask you for a convenient time to call you and then NOT CALL YOU on said time and instead reply with another email apologizing and asking you to call them back if you still have concerns. They don't pay you on time or chase the agency. When I first signed up with them they said they will take care of travel and food expenses and then months later when I go to submit the expenses there is no option to do this in their website. When I call them about this they said the rules changed a few months ago and now they don't pay expenses.

    Just an awful outfit to be dealing with.

    Any recommendations for a good umbrella company? I definitely want to switch.
    Are they same company as Sterling? Sounds like their MO. Avoid them too!
    Rhyddid i lofnod psychocandy!!!!

  8. #8

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    Quote Originally Posted by psychocandy View Post
    Are they same company as Sterling? Sounds like their MO. Avoid them too!
    Wouldn't you have found that out when you were researching Sterling before joining them?
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  9. #9

    Default AVOID Parasol!

    So it's been another week of back and forth of emails where a new employee of Parasol emails me every time saying I should give them yet another convenient time to call. As previously they haven't called me on the time I asked them to, I have repeatedly told them that they can call me literally anytime they want. I've said this is more than one email but still there is no word from Parasol. This is just pathetic. DO NOT DEAL WITH PARASOL.

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