Fingers like lightning
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I've signed up with Paystream, my first umbrella experience in 20 years or so. I chose Paystream because they at least returned my initial call without having to chase them - obviously the figures are pretty much identical across the brollies.
I have to say, I don't know what I was expecting as part of this move, but being made to feel like I'm being a massive inconvenience to them wasn't what I thought would happen. I know they're not making a lot of money per week, but I am going to be paying them something.
I've had to chase to get them to confirm everything is actually lined up and I can start the new gig, but after a few chasers I've managed to get their "welcome" call pulled forward. I was asked again about working hours per week (which will vary depending on what I work on), but I pointed out I was on a day rate rather than an hourly rate.
I was also asked about working locations to see if I could claim any expenses. I explained that I probably would have to travel to a number of different locations depending on what I needed to do in order to complete my deliverables. That seemed to baffle them but they agreed with me when I said I probably couldn't claim any expenses due to being inside IR35 and it sounded like it might be a hassle for them anyway. "Yeah".
I kind of assumed it would be like this, but I had hoped for an ounce of customer service. I'll see what happens when I start getting paid, I guess that's all that matters at the end of the day. Maybe things are worse just now due to the sheer volume of people who must be signing-up with these companies, but its just another thing that leaves a bitter taste in the mouth.
I could move to another brolly before the gig starts, but I've no idea if that will be any better and I don't want to risk being left in no mans land if its not a smooth process.
TLDR - old man shouts at clouds.
Fingers like lightning
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Contractor Among Contractors
It's a good point but there is a strong correlation when a bum on seat is told to use a brolly. I'd say in this case its a pretty safe assumption SDC is involved.
I'd be very surprised if only a very tiny majority could argue no SDC on a bum on seat gig even without a determination.
That said your point is definitely some consideration though.
'CUK forum personality of 2011 - Winner - Yes really!!!!
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Its a moot point though - my next gig has made a blanket determination about the use of PSCs, so by association (wrong word) the "role" is Inside IR35. That's why I think some of my initial conversations with brollies have been difficult because I'm answering their basic questions about SDC in a way which makes the role seem outside (as it would have been a few months ago). Its all a bit of a contradiction really.
Last edited by ascender; 12th February 2020 at 13:02.
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