Is anybody else in the same boat as me regarding giant and their payroll not deducting employer pension contributions correctly?
I've been with giant about six months and have recently set up to make employer pension contributions. My first payroll after this had been set up had deducted employers costs before the pension contribution (so I was still paying employers NI on the full amount rather than the pension adjusted figure.) I was told this was a technical issue and the IT team were aware.
I've just contacted Giant to confirm that the error had been fixed prior to payroll being run at the end of the week, and they've told me that it is still an issue and that I will be paying employees NI on the full amount again.
This doesn't seem right that they haven't fixed a glaring error in their payroll systems in the space of a month. Is anyone else with giant and being affected in the same way?
Thanks
I've been with giant about six months and have recently set up to make employer pension contributions. My first payroll after this had been set up had deducted employers costs before the pension contribution (so I was still paying employers NI on the full amount rather than the pension adjusted figure.) I was told this was a technical issue and the IT team were aware.
I've just contacted Giant to confirm that the error had been fixed prior to payroll being run at the end of the week, and they've told me that it is still an issue and that I will be paying employees NI on the full amount again.
This doesn't seem right that they haven't fixed a glaring error in their payroll systems in the space of a month. Is anyone else with giant and being affected in the same way?
Thanks
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