Unreliable Umbrella Company Unreliable Umbrella Company
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  1. #1

    Nervous Newbie


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    Apr 2013
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    Default Unreliable Umbrella Company

    Hi

    I have used one of the allegedly reputable umbrella companies for the last 7 months and have constantly had payment issues with them. Despite their promises on their website stating that 100% of their customers get paid the same day, this isn't the case, and even worse I even pay them £12.50 to ensure that my wages are made by sameday CHAPS.

    When I have complained previously they seem to get their act together for a couple of weeks but then it happens again. I should have been paid yesterday, and received my wageslip at 9.30am, but no money has appeared.... yet again. I am particularly upset about this as like most contractors, I live from week to week but I have now started a new contract 200 miles away and can't afford to get back down on Monday. I In my new contract I will be paid monthly so I was relying on this wage to see me through.

    I am thinking of reporting them to the OFT.

    Anyone else had this experience?

  2. #2

    Double Godlike!

    malvolio's Avatar
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    Default

    Quote Originally Posted by Annoyed View Post
    Hi

    I have used one of the allegedly reputable umbrella companies for the last 7 months and have constantly had payment issues with them. Despite their promises on their website stating that 100% of their customers get paid the same day, this isn't the case, and even worse I even pay them £12.50 to ensure that my wages are made by sameday CHAPS.

    When I have complained previously they seem to get their act together for a couple of weeks but then it happens again. I should have been paid yesterday, and received my wageslip at 9.30am, but no money has appeared.... yet again. I am particularly upset about this as like most contractors, I live from week to week but I have now started a new contract 200 miles away and can't afford to get back down on Monday. I In my new contract I will be paid monthly so I was relying on this wage to see me through.

    I am thinking of reporting them to the OFT.

    Anyone else had this experience?
    No. But why are you still using them?
    Blog? What blog...?

  3. #3

    Nervous Newbie


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    Hi, this is my last pay from them. I have set up a ltd company, partly to avoid the middle man and avoid these issues. The umbrella company is Excellium.

  4. #4

    Umbrella Queen

    LisaContractorUmbrella's Avatar
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    Have they refunded the CHAPs payments and their margin for the weeks that the payments were incorrect?
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    ContractorUK Best Forum Advisor 2015

  5. #5

    Nervous Newbie

    Mikey3001's Avatar
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    £12.50!!! That is a huge amount just for same day. My umbrella don't charge a bean for this. Former Umbrella charged £5.00 but that was only for CHAPS payment if before normal BACS went through on a Friday. Been with current Umbrella for 3 contracts over the last 6-7 months and never had a problem. Will remember not to use this lot.

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