Reporting to a Resolve supervisor, the Direct Services Resolve Technician is an essential member of the Reactive Repairs department, working within a dedicated team, providing a comprehensive, efficient, and responsive property maintenance service.
As a member of the Resolve Team, the primary focus is providing a high-quality responsive repair service to all residents, internal colleagues, and our partners.
You will achieve this by managing your own time in a productive, efficient and value for money way as to ensure that all KPI’s are met; co-ordinating within the team to ensure that all works are completed with a ‘can do, first time fix’ ethos; execute all works to a high standard, whilst providing excellent Customer Satisfaction through detailed, regular, and accurate communication, on time, within contractual obligations.
Resolve operatives are expected to have a full UK drivers licence
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