Soft Services Area Manager

Soft Services Area Manager - North West

Location: North West - Mobile
Contract: 12-Month Fixed Term Contract
Rate: £16.85 per hour PAYE + Mileage
Hours: Monday to Friday, 8:00am-4:00pm
Hybrid: 1 day WFH per week

Our client, a leading Facilities Management provider, is looking for an experienced Soft Services Area Manager to oversee approximately 10 contracts across the North West.

The portfolio consists of industrial, manufacturing and office environments, with responsibility for overseeing cleaning and security services.

This is a varied, client-facing role offering plenty of autonomy. You will be trusted to manage your own diary, organise site visits and prioritise your workload, provided contractual KPIs and service standards are consistently achieved.

The Role

Oversee cleaning and security services across approximately 10 contracts
Manage and support site-based teams across the portfolio
Act as a key point of contact for clients
Monitor performance against contractual KPIs
Carry out regular site visits, audits and service reviews
Manage staffing, performance and day-to-day operational issues
Ensure Health & Safety and compliance standards are maintained
Produce reports and maintain accurate records
Build strong relationships with clients and site teams
Manage your own diary and workload across the portfolio

Requirements

Previous experience within an industrial or manufacturing environment is essential
IOSH qualification is essential
Experience managing soft services, particularly cleaning and security
Previous multi-site or contract management experience
Strong client-facing and relationship management skills
Good IT and reporting skills
Confident working independently and managing competing priorities
Full UK driving licenceThe position offers £16.85 per hour PAYE plus mileage, with alternative payment options available