Location: London Borough (Hybrid / On-site)
Duration: 3 Months (Initial)
Day Rate: £800 - £900 per day (Inside/Outside IR35 subject to confirmation)
Overview
A London Borough is seeking an experienced Interim Repairs & Maintenance Consultant to support the stabilisation of its housing repairs service. The successful individual will provide hands-on leadership and operational oversight, ensuring continuity of service, performance recovery, and improved compliance across all workstreams.
Key Responsibilities
Lead the stabilisation of the repairs and maintenance service, addressing operational inefficiencies and performance issues.
Provide oversight of the Direct Labour Workforce, including scheduling, productivity, and workforce deployment.
Manage and improve delivery across:
Responsive repairs
Planned maintenance
Mechanical & Electrical (M&E) servicing and compliance
Damp & mould remediation
Disrepair cases and associated legal riskDiagnose root causes of service failure and implement immediate and sustainable improvements.
Ensure compliance with statutory, regulatory, and health & safety requirements, particularly across gas, electrical, and building systems.
Strengthen service delivery processes, including work ordering, triage, contractor interface, and performance management.
Work closely with senior stakeholders to provide clear reporting, recommendations, and recovery plans.
Support the development of robust KPIs, governance frameworks, and operational controls.
Improve customer experience through enhanced responsiveness and communication.
Required Experience & Skills
Proven track record in local authority or social housing repairs and maintenance at a senior/interim level.
Strong experience managing or advising on DLO operations.
Solid understanding of:
M&E servicing and compliance
Damp & mould (Awaab's Law awareness desirable)
Housing disrepair and legal processes
Experience in turnaround, stabilisation, or service recovery environments.
Ability to operate at pace, with a hands-on and delivery-focused approach.
Strong stakeholder management skills across operational teams and senior leadership.
Data-driven mindset with the ability to analyse performance and implement improvements quickly.
Please apply online today
