Role: ServiceNow Architect
Location: Edinburgh, UK
Type of Job: Contract
Hybrid Mode: Hybrid – 3 Days Onsite in a week
JD:
ServiceNow Architect being one of the Niche skillsets and we are trying to get resource both in Onshore & Offshore for the new upcoming project requirements.
JD
Experience:
•10+ years of IT experience with 5+ years’ experience in ServiceNow Architecture
Certifications
• ServiceNow CSA (Certified System Administrator)
• ServiceNow CAD (Certified Application Developer)
• ITIL Foundation
• Experience in JavaScript, AngularJS, HTML, and ITSM best practices.
Responsibilities:
• Proven experience as a ServiceNow Architect
• Expertise in ServiceNow scripting (Business Rules, Client Scripting, Flow Designer)
• Deep knowledge of ServiceNow modules (ITOM/ITAM/BCM/S2P/IRM/TPRM)
• Strong customer service and excellent verbal/written communication
• Hands-on experience in ServiceNow development & integrations
• ServiceNow certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM)
• Experience in Agile/Scrum methodology, handling end-to-end project lifecycle
• Knowledge of integrations with enterprise monitoring tools
• Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls
• Strong experience in Flow Designer, Workflows, and Service Catalog development
• Experience with integrations using REST/SOAP APIs, MID Server, and data imports
• Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations
Essential skills/knowledge/experience:
• Recognize the impact of technical decisions on outcomes, Identify the elements of an enterprise.
• Understands customer’s vision and how ServiceNow supports customer’s digital transformation journey
• Translates business objectives to outcomes into a customer roadmap
• Creates and manages technical governance processes
• Provide technical guidance to developers, ensuring adherence to best practices and creating technical documentation, designs documents, and blueprints
• Ensure high-quality design, maintain security/compliance protocols, and perform performance tuning to ensure stability
• Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB)
Desirable skills/knowledge/experience:
• Excellent communication and interpersonal skills
• Strong problem solving and analytical abilities
• Good team management and time management skills
• Ability to work fast-paced project environments
