Helpdesk Coordinator
Location: Winsford
Hours: 9:00 AM - 5:00 PM
Rate: £13.85 PAYE
Contract: 3+ Months (Temp to Perm Opportunity)
Hybrid Working: 3 days in the office, 2 days from home
EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
We are a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer-focused, and comfortable working in a fast-paced, busy environment.
Key Responsibilities
Answering incoming calls and emails from clients, subcontractors and engineers
Logging and managing maintenance jobs accurately via the helpdesk system
Liaising with engineers, subcontractors, and suppliers
Raising, sending, and following up on quotes
Providing updates to clients and managing job progression from start to finish
Escalating urgent or overdue issues appropriately
Maintaining clear and accurate records
Preparing basic reports
Monitoring and managing SLAs and KPIs where deadlines are at risk
Triaging incoming requests to ensure they are logged with the correct priority
Dealing with invoicing
Updating client portals and systems in line with contractual requirements
About You
Previous experience in a helpdesk, facilities, maintenance, or customer service role
Confident telephone manner and professional written communication
Strong organisational skills with good attention to detail
Able to prioritise workloads and manage multiple tasks
Comfortable using IT systems such as Outlook, job management systems, Excel, etc.
Calm under pressure and able to deal with challenging situations professionally
What We Offer
Stable role within the company
Supportive team environment
Training and development opportunities
Essential Requirement
Previous scheduling experience
If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy
